topic Re: Reimbursement in Arlo Essential Wire-Free Cameras

Reimbursement

Rablau — Thu, 02 Jan 2025 14:21:18 GMT

We have have moved and no longer have the arlo cameras. We were charged another year's subscription but have moved. We need to be reimbursed as we no longer use the cameras or live at that address.

Re: Reimbursement

jguerdat — Thu, 02 Jan 2025 14:26:59 GMT

Thee last I heard, there are no refunds.

Re: Reimbursement

StephenB — Thu, 02 Jan 2025 17:14:41 GMT

@Rablau wrote:

We have have moved and no longer have the arlo cameras. We were charged another year's subscription but have moved. We need to be reimbursed as we no longer use the cameras or live at that address.

Did you cancel the subscription and delete your arlo account?

I am tagging the mods ( @BrookeN , @JamesC , @ShayneS ) so they can create a support request on your behalf.

Re: Reimbursement

BrookeN — Fri, 03 Jan 2025 21:23:16 GMT

@Rablau can you provide me a good contact number as well as a good time to call via dm. You send a dm by clicking on the envelope icon on the top right of the forum page.