topic Re: Won’t detect motion in Arlo Essential Wire-Free Cameras

Won’t detect motion

tingkimtan — Wed, 27 Nov 2024 18:52:01 GMT

I have a video doorbell. Was working fine for a couple of months then come suddenly it won’t detect any motion. I have chexked all my settings and it’s all turned on but it still wont detect motions. Can anyone help me please?

Re: Won’t detect motion

StephenB — Wed, 27 Nov 2024 19:19:35 GMT

@tingkimtan wrote:

I have a video doorbell. Was working fine for a couple of months then come suddenly it won’t detect any motion. I have chexked all my settings and it’s all turned on but it still wont detect motions.

Has the trial subscription expired?

Re: Won’t detect motion

tingkimtan — Wed, 27 Nov 2024 19:40:47 GMT

No. I have an active subscription which is Arlo Secure Single Camera.

Re: Won’t detect motion

StephenB — Wed, 27 Nov 2024 19:49:09 GMT

@tingkimtan wrote:

No. I have an active subscription which is Arlo Secure Single Camera.

Can you make a manual recording while livestreaming the camera?

Re: Won’t detect motion

tingkimtan — Wed, 27 Nov 2024 19:50:52 GMT

Yes I can. I also get notified when someone presses the doorbell

Re: Won’t detect motion

StephenB — Wed, 27 Nov 2024 21:34:59 GMT

@tingkimtan wrote:

Yes I can. I also get notified when someone presses the doorbell

Have you also double-checked the rule in the mode(s) you are using?

What model is the doorbell?

Do you see "Library" in your app menu? Or do you see "Feed" and "Dashboard" instead?

Re: Won’t detect motion

tingkimtan — Fri, 29 Nov 2024 06:07:15 GMT

I see a feed and dashboard

Re: Won’t detect motion

StephenB — Fri, 29 Nov 2024 12:55:33 GMT

@tingkimtan wrote:

I see a feed and dashboard

What mode is the system in?

Have you looked at the details of the mode to see if there is a rule for the doorbell?

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Re: Won’t detect motion

tingkimtan — Fri, 29 Nov 2024 20:39:57 GMT

Yes I did 😔 I also tried to change the rules on each mode but I still don’t get any motion detection

Re: Won’t detect motion

jguerdat — Sat, 30 Nov 2024 15:16:22 GMT

Screenshots of your rules may be useful.

Re: Won’t detect motion

tingkimtan — Sat, 30 Nov 2024 17:46:48 GMT

What do you mean?

Re: Won’t detect motion

jguerdat — Sun, 01 Dec 2024 16:09:09 GMT

Edit your modes and rules and take screenshots of those rules as appropriate. Post those screenshots here.

Re: Won’t detect motion

tingkimtan — Sun, 01 Dec 2024 16:25:28 GMT

1st one is Arm Home and 2nd pic is arm Away

Re: Won’t detect motion

jguerdat — Mon, 02 Dec 2024 15:00:04 GMT

@tingkimtan wrote:

No. I have an active subscription which is Arlo Secure Single Camera.

Have you checked this subscription to verify that it's active on the doorbell? If the subscription is fine, I'd suggest using the app to go to Settings, Support to see what official support may offer, including a possible RMA.