topic Re: Arlo Customer support in Arlo Essential Wire-Free Cameras

Arlo Customer support

SH1969 — Wed, 30 Oct 2024 16:47:32 GMT

I just renewed a subscription that pulled up on my phone. It is not showing up on my account. I have tried to start a chat. Apparently I am not entitled to support. I have looked for an email or phone number. There are none. HITH am I supposed to contact these idiots to discuss this? This is pretty weak. I really don't want to have to call my bank to dispute charges on my card. Anyone know any secrets? I have honestly never heard of a company that you can not contact. Pretty weak!

Re: Arlo Customer support

BrookeN — Wed, 30 Oct 2024 18:19:51 GMT

I have reached out to support regarding the subscription not showing on your account. Support will be reaching out to you as soon as possible.

Re: Arlo Customer support

Rachclouse — Mon, 18 Nov 2024 22:18:14 GMT

I am having the same issue. When I put in the 16 digit Arlo secure number I received on my receipt to connect it to my account is says that number is invalid. How do I have a secure subscription starting yesterday when I can’t connect it to my account or get a hole of anyone?

Re: Arlo Customer support

BrookeN — Tue, 19 Nov 2024 14:56:19 GMT

Hello,

I have reached out to support regarding the subscription not being able to be added to the account. Support will be reaching out to you as soon as possible.

Re: Arlo Customer support

Txdabj1 — Sun, 08 Dec 2024 22:14:46 GMT

Don’t waste your time. Their support is totally useless.

Re: Arlo Customer support

KarlaR — Tue, 04 Mar 2025 17:29:44 GMT

I am having the same problem with being unable to contact anyone concerning my prepaid subscription to Arlo secure. PLEASE PLEASE PLEASE have someone contact me. I need to speak to someone. I cannot connect my system to the account with the subscription.

Re: Arlo Customer support

BrookeN — Tue, 04 Mar 2025 18:22:53 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.