topic Re: Looking for Arlo customer service phone number in Arlo Essential Wire-Free Cameras

Looking for Arlo customer service phone number

Johntherealtor — Tue, 23 Jul 2024 23:03:18 GMT

I’m looking for the Arlo customer service phone number

help😕😕😕

Re: Looking for Arlo customer service phone number

StephenB — Fri, 18 Jul 2025 04:07:03 GMT

@Johntherealtor wrote:

I’m looking for the Arlo customer service phone number

Googling for a phone number will likely lead you to a scam support site.

Instead go into the support center in the app, select the camera, and scroll down to the contact section. You'll find phone support there. Follow the steps here: How to access the Arlo Support Center

If you can't install the camera, have a subscription issue, or can't log into the app, then post back and tag the mods ( @JamesC , @ShayneS , @BrookeN ) as they can create support requests on your behalf.

Re: Looking for Arlo customer service phone number

Angie7-33 — Sat, 03 Aug 2024 16:48:08 GMT

Yes! i need there number

Re: Looking for Arlo customer service phone number

BrookeN — Mon, 05 Aug 2024 16:34:27 GMT

@Angie7-33 can I help you?

Re: Looking for Arlo customer service phone number

Holly1159 — Fri, 27 Sep 2024 18:43:24 GMT

I need a battery charger for the VMB3500 5 camera system. Where do I buy?

Re: Looking for Arlo customer service phone number

StephenB — Fri, 27 Sep 2024 19:08:47 GMT

@Holly1159 wrote:

I need a battery charger for the VMB3500 5 camera system. Where do I buy?

VMB3500 was the base. What are the cameras?

Could be

the original Arlo WireFree (with 4 CR123 batteries)
Arlo Pro or Arlo Pro 2

Re: Looking for Arlo customer service phone number

RizwanArlo — Fri, 11 Oct 2024 18:02:37 GMT

Hi.

Please can you help me connect my Arlo essential doorbell version 2001.

I changed my broadband deal and router. It is actually 1gb speed now.

I changed the settings to work on 2.4g wifi.

I have uninstalled and re installed the Arlo App, reset the arlo video doorbell and attempted to join arlo bell but it gets stuck on "searching for video doorbell" and will not go any further.

I have placed the bell and my phone next to the router but have not been successful.

Re: Looking for Arlo customer service phone number

jguerdat — Sat, 12 Oct 2024 14:45:24 GMT

Did you also remove the doorbell from your account before trying to add it back? Since you reset the doorbell, that's needed. You can't add a device that's already in your account.

Re: Looking for Arlo customer service phone number

Hairbender — Mon, 21 Oct 2024 19:28:11 GMT

Am trying to connect arlo camera door bell to new network. Chimes when QR code but door bell won't connect to new network. Also some times bell won't reset so won't read QR code. Wifi is 100mgb and 2.4g when speed test done 50mg download and 10 upload.

Re: Looking for Arlo customer service phone number

ipina1967 — Sun, 27 Oct 2024 14:54:48 GMT

I have question why my monthly bills keep going up?

Re: Looking for Arlo customer service phone number

ipina1967 — Sun, 27 Oct 2024 15:07:29 GMT

answer please.

Re: Looking for Arlo customer service phone number

Kattaurus — Sun, 27 Oct 2024 19:58:02 GMT

There is no phone # listed under support in app. There is only the virtual chat bot that takes you NOWHERE. We had to close all of our bank accounts and reopen new ones, yet there is NOWHERE online in our account to update the payment method or to speak with a human being. This non-human contact with all companies is getting out of hand. They make it virtually impossible to reach them and want everything done without human contact, yet they design their websites to be as difficult as possible. I’m about done with Arlo and ready to move on to a different security system. I guess when they try to charge my payment to my now closed account, maybe THEY will reach out to ME. Damn idiots.

Re: Looking for Arlo customer service phone number

StephenB — Mon, 28 Oct 2024 12:14:27 GMT

@Kattaurus wrote:

There is no phone # listed under support in app

There is a phone support option in the app (NOT my.arlo.com). It does require that you have a camera in a subscription plan.

If you see "Library", the then navigation instructions are here:

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If instead you see "Feed" and "Dashboard", the navigation instructions are here:

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

@Kattaurus wrote:

there is NOWHERE online in our account to update the payment method

https://kb.arlo.com/000062542/How-do-I-change-the-payment-method-for-my-Arlo-account

Re: Looking for Arlo customer service phone number

Latoyadavis — Wed, 30 Oct 2024 18:21:04 GMT

I need help with some storage on my camera

Re: Looking for Arlo customer service phone number

StephenB — Wed, 30 Oct 2024 22:54:19 GMT

@Latoyadavis wrote:

I need help with some storage on my camera

Best to start your own discussion thread, and give more specific details on what you need.

Re: Looking for Arlo customer service phone number

Raghavsharma123 — Wed, 06 Nov 2024 16:15:20 GMT

I’m having the same issue, can somebody help

Re: Looking for Arlo customer service phone number

BrookeN — Thu, 07 Nov 2024 14:54:53 GMT

@Raghavsharma123 can you explain more what you are needing assistance with, I would be more than happy to help.

Re: Looking for Arlo customer service phone number

jorrey — Thu, 07 Nov 2024 23:12:31 GMT

Could you please help us to answer us, why ARLO charged my credit card if I didn't buy anything to you.

How I can return my money back , please advise to my email jreyes@tcce.biz.

Re: Looking for Arlo customer service phone number

StephenB — Thu, 07 Nov 2024 23:52:36 GMT

@jorrey wrote:

Could you please help us to answer us, why ARLO charged my credit card if I didn't buy anything to you.

Most likely scenario is someone else got (and used) your credit card info

Re: Looking for Arlo customer service phone number

BrookeN — Fri, 08 Nov 2024 14:58:21 GMT

@jorrey I have already sent your concerns to support in another post. But yes, there is a lot of credit card fraud going on right now, someone must have got ahold of your card and used it. That is why I suggested contacting your financial institution.