topic Re: Essential spotlight cameras won’t connect with Starlink in Arlo Essential Wire-Free Cameras

Essential spotlight cameras won’t connect with Starlink

Alic — Wed, 25 Sep 2024 16:06:22 GMT

Bought 3 pack of essential spotlight cameras. Have Starlink wifi. Have split the Starlink so have 2.4 GHz for Arlo use but the cameras cannot be found when try to connect. Have tried all the suggestions on Arlo support page and nothing works. Anyone else had this and sorted it out? Thanks

Re: Essential spotlight cameras won’t connect with Starlink

ShayneS — Mon, 30 Sep 2024 15:23:56 GMT

Hi @Alic

Are you still experiencing these symptoms?

Re: Essential spotlight cameras won’t connect with Starlink

Alic — Mon, 30 Sep 2024 19:34:16 GMT

Yes I’m afraid so.

Re: Essential spotlight cameras won’t connect with Starlink

ShayneS — Mon, 30 Sep 2024 19:45:27 GMT

@Alic

I have escalated this for you and support will be reaching out as soon as possible.

Re: Essential spotlight cameras won’t connect with Starlink

Alic — Wed, 02 Oct 2024 14:14:10 GMT

Thanks that’s really helpful of you but when I log onto the link I received from Arlo support it just says the case has been closed?

Re: Essential spotlight cameras won’t connect with Starlink

ShayneS — Wed, 02 Oct 2024 15:07:17 GMT

@Alic

I see what happened, I routed your case to the appropriate support team, someone will be reaching out again.

Thank you for your patience