topic Re: Vmc2030 disconnect and battery issue in Arlo Essential Wire-Free Cameras

Vmc2030 disconnect and battery issue

egilso — Sat, 07 Sep 2024 02:50:01 GMT

Hi!

Since this summer, camera has been disconnecting. It goes offline,but comes back again,being only able to see battery status. It shows massive drainage.

A reset fixes the problem. The problem has also resolved itself after several days.

Right now the camera is again disconnected. When it comes online and I tryto activate video, it goes offline and the spotlight turns on. That's what is draining the battery.

I have opened a case nr 00651484.

My other 3 cameras do not show this behaviour.

Re: Vmc2030 disconnect and battery issue

StephenB — Sat, 07 Sep 2024 12:07:44 GMT

@egilso wrote:

Hi!

Since this summer, camera has been disconnecting. It goes offline,but comes back again,being only able to see battery status. It shows massive drainage.

My other 3 cameras do not show this behaviour.

Have you tried swapping the camera with one of the other three? Then see if the issue moves with the camera [or not].

Re: Vmc2030 disconnect and battery issue

egilso — Mon, 16 Sep 2024 19:00:38 GMT

The camera in question is 4m from the router. It was installed in september 2023 and has not had this behaviour until this summer.

Note that there is a wifi connection, as battery status is reported.

Re: Vmc2030 disconnect and battery issue

BrookeN — Mon, 30 Sep 2024 14:16:28 GMT

Are you still seeing this same behavior?

Re: Vmc2030 disconnect and battery issue

egilso — Mon, 30 Sep 2024 14:30:22 GMT

Hi! After firmware update, issues still exist. It still fails to give video, but I can restart it from app, and if I am lucky, I get video for a while. It is not suitable for surveillance that way .

Re: Vmc2030 disconnect and battery issue

BrookeN — Mon, 04 Nov 2024 14:55:53 GMT

I apologize for the delay in responding. Can you please update me if you are still seeing this behavior?

Re: Vmc2030 disconnect and battery issue

egilso — Mon, 04 Nov 2024 15:28:17 GMT

Hi! The case is resolved. I will receive a replacement.