topic Re: Subscription/ Payment Issues in Arlo Essential Wire-Free Cameras

Subscription/ Payment Issues

Brandy3 — Thu, 12 Sep 2024 16:16:11 GMT

My card was charged twice for a monthly subscription today however when I log in it says that I don't currently have any plans. I made an attempt to reach out to chat support only to be told that because I don't have an active subscription I can't do that because it's for subscribers only.

Re: Subscription/ Payment Issues

BrookeN — Thu, 12 Sep 2024 20:32:09 GMT

I have reached out to support regarding the subscription on the account. They will reach out to you as soon as possible.

Re: Subscription/ Payment Issues

Brandy3 — Sun, 15 Sep 2024 12:01:24 GMT

Following up from report on 9/12/2024. Still no update, I still have 2 pending charges for the same amount. It still says on the app and online that I have no plan active. How can a person who what's going on when you can't get love customer service.

Re: Subscription/ Payment Issues

BrookeN — Mon, 16 Sep 2024 15:29:44 GMT

I re-reached out to support, please let me know if you do not hear from them by the end of this week.

Re: Subscription/ Payment Issues

Brandy3 — Mon, 16 Sep 2024 20:26:08 GMT

Thank you for the update hopefully someone from the company will get back to me regarding this matter of charges and no service still.

Re: Subscription/ Payment Issues

Daddysanchez120 — Wed, 18 Dec 2024 11:57:51 GMT

Tried to subscribe 3-4 times and nothing. Please reach out

Re: Subscription/ Payment Issues

BrookeN — Wed, 18 Dec 2024 14:56:07 GMT

Is there an error when you are trying to subscribe? Have you tried from a different device or browser? If you can please dm me with a good call back number, I can reach out to support to contact you. You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: Subscription/ Payment Issues

Daddysanchez120 — Wed, 18 Dec 2024 21:01:53 GMT

My number is . Nothing working and property and family not safe please advise

Re: Subscription/ Payment Issues

BrookeN — Wed, 18 Dec 2024 21:04:15 GMT

I have reached out to support regarding the subscription, support will be reaching out to you as soon as possible.