topic Re: Firmware updated with error message that "Upgrade Version Invalid" or 'Backend request in Arlo Essential Wire-Free Cameras

Firmware updated with error message that "Upgrade Version Invalid" or 'Backend request failed"

ranlai — Mon, 01 Apr 2024 22:26:37 GMT

Firmware updated failure with error message that "Upgrade Version Invalid/or 'Backend request failed" from 1.090.32.1_55_07e3402 to 1.090.33.0_28_449310d.

It appears there are a few issues with updating the firmware on various devices.

On Android, and iOS devices, a 'Backend request failed' error message appears.

On-premise such as macOS, Windows 11, Windows 10 with upgrade process will display an 'Upgrade version invalid' error message.

As a workaround, any an alternative firmware solution that can be implemented using Alro system?

Two of the affected devices have been unusable for almost two weeks with a "Big Red Exclamation mark" blocked the screen.

Re: Firmware updated with error message that "Upgrade Version Invalid" or 'Backend request failed"

ShayneS — Wed, 03 Apr 2024 18:35:48 GMT

Hi @ranlai

I have escalated this for you and someone will be reaching out to you as soon as possible. Your escalation number is here: 43996975

Re: Firmware updated with error message that "Upgrade Version Invalid" or 'Backend request

ranlai — Wed, 03 Apr 2024 21:04:07 GMT

Thank you, ShayneS, for your assistance and for escalating the issue.

I appreciate your support in resolving the firmware update problem with my Arlo Essential Spotlight Cameras.

I'm doing my best to troubleshoot with my limited technical skills, despite the lack of direct access to the cameras.

Re: Firmware updated with error message that "Upgrade Version Invalid" or 'Backend request

Palangana — Mon, 08 Apr 2024 05:37:56 GMT

I am having same problem....what is the solution ?

Thanks

Re: Firmware updated with error message that "Upgrade Version Invalid" or 'Backend request

Palangana — Wed, 10 Apr 2024 03:43:55 GMT

Hello ShayneS

I am having the same issue described below by another "aspirant" "@ranlai" with 3 of my cameras, is there a solution ?

Thanks

Re: Firmware updated with error message that "Upgrade Version Invalid" or 'Backend request

ShayneS — Wed, 10 Apr 2024 17:01:41 GMT

Hi @Palangana

I have escalated this for you, support will be reaching out to you as soon as possible.

Re: Firmware updated with error message that "Upgrade Version Invalid" or 'Backend request

Rakane — Mon, 09 Sep 2024 19:37:32 GMT

My wired essential video doorbell suddenly has this same issue. It wants to update the firmware but I get an error. "Upgrade failed-camera rejected upgrade request."

Other times I get a message of "backend failure".

Please add me to the list that requires a solution.

Re: Firmware updated with error message that "Upgrade Version Invalid" or 'Backend request

ShayneS — Tue, 10 Sep 2024 16:26:03 GMT

@Rakane

I have escalated this for you and Support will be reaching out to you as soon as possible.