topic Everything gone in Arlo Essential Wire-Free Cameras

Everything gone

u0042138 — Thu, 29 Aug 2024 13:35:57 GMT

I updated my app yesterday and everything disappeared from the dashboard. My base station has an amber light for the cameras and I can’t get anything sync. When the app scans it has I have no Arlo devices. Thinking about just moving to SimpliSafe this is so annoying

Re: Everything gone

jguerdat — Fri, 30 Aug 2024 18:37:31 GMT

What base/hub do you have? Look on the bottom label for VMBxxxx.

Have you rebooted the base by removing power, waiting several seconds and plugging it back in? Is the Ethernet cable fully and properly connected on both ends?

Re: Everything gone

u0042138 — Fri, 06 Sep 2024 04:39:33 GMT

Tried all the troubleshooting steps suggested. No luck. Tired of dealing with it. Bought SimpliSafe cameras to replace Arlo

Re: Everything gone

ShayneS — Tue, 10 Sep 2024 16:21:51 GMT

Hi @u0042138

Please let me know if you still need assistance with your devices.

Thank you