topic Re: Not alerting in home mode in Arlo Essential Wire-Free Cameras

Not alerting in home mode

Cobra173 — Mon, 06 May 2024 14:09:03 GMT

No alerts in home mode ! Ok with away modes

Re: Not alerting in home mode

StephenB — Mon, 06 May 2024 20:48:57 GMT

@Cobra173 wrote:

No alerts in home mode ! Ok with away modes

Did you go into the "armed home" mode, and check the rules in there?

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Re: Not alerting in home mode

Cobra173 — Tue, 07 May 2024 04:31:40 GMT

yes checked the rules , still not activating

Re: Not alerting in home mode

BrookeN — Wed, 08 May 2024 14:47:17 GMT

Are you still seeing this same behavior?

Re: Not alerting in home mode

HerbieHollar — Mon, 20 May 2024 19:59:56 GMT

Yes, I am still getting NO alerts -- in ANY mode. No recordings to, except for manual ones.

Re: Not alerting in home mode

BrookeN — Mon, 20 May 2024 20:03:23 GMT

Did you check the settings under

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Re: Not alerting in home mode

HerbieHollar — Mon, 20 May 2024 20:52:56 GMT

Hi Brooke.

I've deleted modes and made new modes and I still get no notifications or recordings in my library when armed.

The link you referenced was for a different system. I found this one, https://kb.arlo.com/42, but I've done it all and no go.

Thanks, thought.

Re: Not alerting in home mode

BrookeN — Tue, 21 May 2024 14:02:46 GMT

Can you tell me which of your cameras are seeing this behavior?

Re: Not alerting in home mode

Cobra173 — Tue, 21 May 2024 14:09:33 GMT

It was Arlo essential

Re: Not alerting in home mode

StephenB — Tue, 21 May 2024 14:49:20 GMT

Is your app showing you "Library" as a menu option? Or is it showing you "Feed" and Dashboard" instead?

Re: Not alerting in home mode

BrookeN — Tue, 21 May 2024 15:58:20 GMT

Our development team is aware of the behavior you are seeing and it is being looked into. As soon as there is an update I will reach out to the community.

Re: Not alerting in home mode

HerbieHollar — Tue, 21 May 2024 17:32:45 GMT

I deleted, reset, and added 2 of my cameras to my system, and then the other 3 magically started working as well! Not sure what caused the others to begin working, but I'm glad! Unfortunately, I had deleted all of my custom modes as part of the troubleshooting process, so I had to painstakingly reprogram them all.