topic Re: Arlo app will not display full screen when streaming in Arlo Essential Wire-Free Cameras

Arlo app will not display full screen when streaming

gnarkill3332 — Wed, 17 Jan 2024 15:32:04 GMT

I've had Arlo products for years, and recently the app will no longer go full screen. When I open a stream on a camera, and press the full screen button the app will rotate and attempt to show the camera, but immediately goes back to portrait mode and stops the camera feed. I have uninstalled/reinstalled, cleared the cache and storage, signed out and signed in. These cameras are essentially (get it) useless if I can't view them in real time. I tried to get chat support in the app, and even though I pay for a subscription to Arlo (like, $165 per year just to look at my cameras) I wasn't entitled to chat with someone for support. Insane. So - who knows how to fix this?

Re: Arlo app will not display full screen when streaming

ShayneS — Fri, 19 Jan 2024 00:32:09 GMT

Thank you for the feedback, I have notified Support, and someone will be reaching out to you as soon as possible.

Re: Arlo app will not display full screen when streaming

gnarkill3332 — Mon, 11 Mar 2024 13:28:23 GMT

Can you bump this? Haven't heard anything about this in a while.

Re: Arlo app will not display full screen when streaming

ShayneS — Mon, 11 Mar 2024 15:48:40 GMT

@gnarkill3332

Did you receive an email or call from the support team? Do yo have a case number available?

Thanks

Re: Arlo app will not display full screen when streaming

gnarkill3332 — Mon, 11 Mar 2024 15:53:33 GMT

Case 43881159 (same case)

Last contact was 2/16, "your patience is truly appreciated." Nothing since, same issue still occuring.

Thanks

Re: Arlo app will not display full screen when streaming

ShayneS — Mon, 11 Mar 2024 15:57:29 GMT

I escalated this for you, someone should be reaching out shortly.

Re: Arlo app will not display full screen when streaming

phansford — Fri, 19 Apr 2024 15:16:04 GMT

I am having the same issue.

I have Case Number: 00598417 open for a long time now and keep going round in circles with no help or support.

Can you escallate mine again too please.

Re: Arlo app will not display full screen when streaming

ShayneS — Fri, 19 Apr 2024 18:08:24 GMT

@phansford

I have notified the appropriate team and support will be reaching out as soon as possible.

Re: Arlo app will not display full screen when streaming

_sd — Fri, 19 Jul 2024 14:34:01 GMT

This issue persists on my Pixel 7 Pro running v 4.16.1_28692 of the Arlo app on the latest release of Android 14. I have attempted clearing caches and uninstall/reinstall of the Arlo app and the issue remains. Please advise of a resolution.

Re: Arlo app will not display full screen when streaming

ShayneS — Mon, 22 Jul 2024 20:32:59 GMT

Hi @_sd

Can you provide more detail regarding the symptom you are experiencing?

Re: Arlo app will not display full screen when streaming

phansford — Mon, 22 Jul 2024 20:35:28 GMT

They all sound similar to my case (00598417)

Any chance you can nudge that to.

I've submitted logs 5 times now...