topic Re: Camera not charging (VMC2032) in Arlo Essential Wire-Free Cameras

Camera not charging (VMC2032)

Orangehead911 — Tue, 12 Mar 2024 00:48:02 GMT

The micro-usb port on my camera doesn't work properly. In order to get it to charge I have to use a special USB cable that indicates when charging is occurring. I'm just waiting for the port to fail completely or my cable to break...

Are there instructions anywhere on how to disassemble the camera so I can replace the micro-usb port or solder a lead onto the PCB for charging?

Re: Camera not charging (VMC2032)

StephenB — Wed, 13 Mar 2024 15:28:23 GMT

@Orangehead911 wrote:

In order to get it to charge I have to use a special USB cable that indicates when charging is occurring.

What cable are you using???

Are you sure it is the port that is failing? Seems odd that any cable would work if it was a bad port.

Re: Camera not charging (VMC2032)

Orangehead911 — Wed, 13 Mar 2024 22:21:57 GMT

It's a Futurizta universal 6-in-1 cable. Due to the charging indicator on one of the connectors I can tell when charge is going through. The camera and app are unreliable for that right as you're starting the charge.

In order to get this cable to charge I have to push the connector towards the back of the camera with a bit of force. If I let go it stops charging. This leads me to believe that the connector is not holding up very well and might fail completely in the near future.

I have had similar problems with my 3 other Essential XL cameras so it appears to me that the micro-usb connector in those cameras aren't very good. Due to this unreliability they are now all set up with a permanent charge cable to avoid not being able to charge them as they run out of charge.

Re: Camera not charging (VMC2032)

StephenB — Thu, 14 Mar 2024 11:47:31 GMT

@Orangehead911 wrote:
In order to get this cable to charge I have to push the connector towards the back of the camera with a bit of force. If I let go it stops charging.

And the USB cable that came with the camera doesn't work at all?

Re: Camera not charging (VMC2032)

Orangehead911 — Thu, 14 Mar 2024 21:35:10 GMT

Unfortunately not. I can get the blue LED to blink when applying the same approach as describe above, however when I stop applying pressure the camera stops charging. I see this behaviour consistently regardless of the cable or charger I use.

Re: Camera not charging (VMC2032)

BrookeN — Thu, 21 Mar 2024 15:58:57 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.

Re: Camera not charging (VMC2032)

Orangehead911 — Fri, 22 Mar 2024 00:25:26 GMT

Will do. Thanks