topic Re: Thumbnails Not Refreshing/Working At All in Arlo Essential Wire-Free Cameras

Thumbnails Not Refreshing/Working At All

JustAsking — Fri, 16 Feb 2024 04:47:16 GMT

Thumbnails aren't refreshing at all. They refreshed once randomly today around 4pm and then when I live streamed each of my cameras again this evening around 8pm they all functioned just fine and then refreshed to this blank screen again. It's like this on the dashboard and devices.

Yes, I've logged out and back in and uninstalled and reinstalled.

Called "technical support" today and sadly they were useless as usual.

Also as usual the problem only exists on my android phone. Thumbnails work and refresh just fine on my iPad.

Any ideas? I see a bunch of other threads with similar issues regarding thumbnail glitches.

Thanks in advance for any help.

Re: Thumbnails Not Refreshing/Working At All

jguerdat — Fri, 16 Feb 2024 14:17:50 GMT

Recently I've seen this, too. Sometimes if I wait for several seconds more it will populate. Other times I have to swipe the app away or force close the app to get it to work properly. It seems better lately so maybe it was a server issue.

Re: Thumbnails Not Refreshing/Working At All

ShayneS — Tue, 20 Feb 2024 21:00:09 GMT

@JustAsking

Are we still experiencing the issue with the thumbnails refreshing?