topic Re: Arlo Essential wireless in Arlo Essential Wire-Free Cameras

Arlo Essential wireless

bbaskinfl — Fri, 02 Feb 2024 21:59:58 GMT

I've added Secure AFTER the trial expired.

I've paid for Secure and the subscription has been added to my account. The system recognizes my two devices.

The plan is shown and states "0 of 2 devices".

Despite searching under FAQ's the instructions for "dragging and dropping" do not correspond with what options are on my screen. Perhaps the instructions are old. Yes, I am trying to add the two devices using my.arlo.com.

Can someone provide clear directions for this problem, please.

Re: Arlo Essential wireless

DannyBearAgain — Sat, 03 Feb 2024 04:32:42 GMT

Have a read of the following thread, might explain why.

https://community.arlo.com/t5/Arlo-Secure/How-do-I-add-more-cameras-to-subscription-plan/m-p/1890819

Re: Arlo Essential wireless

bbaskinfl — Sat, 03 Feb 2024 14:24:23 GMT

Thank you for sending the thread.

Yes, this concerns my problem but the thread ended without providing a solution. It ended with a moderator stating “our development team is working on it”.

And yet…it remains an issue in 2024. The thread was dated 2022.

Re: Arlo Essential wireless

StephenB — Sat, 03 Feb 2024 14:35:47 GMT

When you log into your account, do you see "Feed" and "Dashboard"? Or do you see "Library"

Also, did you purchase multicamera Arlo Secure? Or individual camera subscriptions?

Re: Arlo Essential wireless

jguerdat — Sat, 03 Feb 2024 14:37:58 GMT

The current plans are for unlimited cameras. There's no "drag and drop" since each camera should be automatically added to the plan. Specifically, what plan do you have? Also, which user interface (UI) are you using - the old one that uses Library to view recordings or the new one that uses Feed? The current app supports both UIs so it's not an app issue.

Re: Arlo Essential wireless

bbaskinfl — Sat, 03 Feb 2024 14:46:40 GMT

I see Feed and Dashboard and several other options on the left side of the screen.

I purchase the option for four devices.

Re: Arlo Essential wireless

bbaskinfl — Sat, 03 Feb 2024 14:48:25 GMT

On my.arlo.com it opens to feed.

My subscription is for four devices.

Thank you.

Re: Arlo Essential wireless

jguerdat — Sat, 03 Feb 2024 14:49:41 GMT

Did you purchase the unlimited plan or 4 individual single camera plans? A screenshot of your subscription may help.