Arlo Essential Spotlight not resyncing or resetting

chillyishere — Sat, 16 Dec 2023 23:12:51 GMT

Hello,

Recently my Arlo Essential Spotlight removed itself from my account, I can no longer see the device on my account and I am not able to factory reset it or resync it. It is fully charged.

Lights:

Plugged in to charged: Will slow blink blue for about 2 minutes before fast blinking amber for 2 - 3 seconds then going to a solid blue. Pressing the sync button does not work whilst it's plugged in.

Unplugged: I will hold down the sync button and it will blink blue once then stop blinking. Holding down the sync button for longer than 2 - 3 seconds (around 15 - 30 seconds) to attempt to factory reset it does nothing. It will blink blue once then nothing after that.

Anyone got any suggestions?

Re: Arlo Essential Spotlight not resyncing or resetting

BrookeN — Tue, 02 Jan 2024 20:42:42 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.

topic Re: Arlo Essential Spotlight not resyncing or resetting in Arlo Essential Wire-Free Cameras

Arlo Essential Spotlight not resyncing or resetting

Re: Arlo Essential Spotlight not resyncing or resetting