topic No Recording in Arlo Essential Wire-Free Cameras

No Recording

Stwin98 — Sun, 24 Dec 2023 12:42:54 GMT

Why can’t I see the recordings anymore . I didn’t change any settings and no one else is on my account . I get a notification and I can’t even review it . System is saying this is a premium feature. I think that’s ridiculous.

Re: No Recording

jguerdat — Sun, 24 Dec 2023 14:30:30 GMT

Sounds like your trial subscription expired unless you're actually using a Pro or Pro 2 camera, not one of the later Pro 3/4/5 or Essential cameras. Can you verify the exact model camera? Looking inside the camera battery cavity should show a VMCxxxx designation.

Re: No Recording

Stwin98 — Sun, 24 Dec 2023 18:06:14 GMT

I have an arlo essential and I understand there are premium features but are you trying to tell me that I have to pay to see the video after I get a notification. If so that’s highway robbery and they are forcing people into expensive subscriptions.

Re: No Recording

StephenB — Sun, 24 Dec 2023 18:42:25 GMT

@Stwin98 wrote:

are you trying to tell me that I have to pay to see the video after I get a notification.

Arlo Essentials (like all currently sold Arlo cameras) require a subscription to get cloud storage. This is on the packaging (though perhaps not a prominent as it should be). More information on what the subscription gives you is here:

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

Please don't shoot the messengers - neither @jguerdat nor I work for Arlo.

Re: No Recording

Stwin98 — Sun, 24 Dec 2023 19:37:23 GMT

No shots fired but what happened to the 7 days ? My older cameras the video disappears after 7 days I don’t need store but my notifications are useless to me at the point . I have useless cameras right now.

thank you for the info

Re: No Recording

StephenB — Sun, 24 Dec 2023 20:13:43 GMT

@Stwin98 wrote:

No shots fired but what happened to the 7 days ?

Legacy cameras (including Pro and Pro 2) were sold with 7 days of free cloud storage - which Arlo still provides for those cameras. They stopped including that feature back for new models back in 2018 (starting with the Ultra).