topic Re: Unable to get live customer support - no valid phone numbers in Arlo Essential Wire-Free Cameras

Unable to get live customer support - no valid phone numbers

Columbo1 — Sat, 16 Dec 2023 18:14:38 GMT

I've tried calling previous valid customer support numbers, but they are no longer valid phone numbers. I can't seem to find anyoter method of getting customer support. Has Arlo stopped customer support?

Re: Unable to get live customer support - no valid phone numbers

StephenB — Sat, 16 Dec 2023 22:25:33 GMT

@Columbo1 wrote:

I can't seem to find another method of getting customer support.

See this:

https://kb.arlo.com/000062461

Re: Unable to get live customer support - no valid phone numbers

Columbo1 — Sun, 17 Dec 2023 17:26:43 GMT

Thabks for your reply SteohenB. But it doesn't help. need to speak with a live rep. I have a prepaid supscription to Alo Secure Plan, prepaid until Feb 7 2024. It includes live customer support, but none of the alro phone numbers are valid at this time. Need to speak to a rep, since I'm paying for it. Have they discontinued live support? I shouldn't have to jump thru various hoops to get answers to my situation.

Re: Unable to get live customer support - no valid phone numbers

StephenB — Mon, 18 Dec 2023 01:35:05 GMT

@Columbo1 wrote:

But it doesn't help. need to speak with a live rep.

Did you notice the part of the article that says this:

Phone: Talk to an Arlo expert over the phone (6:00AM-6:00PM PST).

Use the phone support option in the app - googling for phone numbers generally leads to scam support sites.

Re: Unable to get live customer support - no valid phone numbers

BrookeN — Mon, 18 Dec 2023 21:36:15 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue. Support is open 7 days a week from 6 am ~ 6pm PT.

Re: Unable to get live customer support - no valid phone numbers

Columbo1 — Sun, 24 Dec 2023 18:21:22 GMT

The link you provided does not work (not a hot link) for Phone. If their is a valid phone number for live support, for paying subscribers, can't someone just give me the PHONE NUMBER, instead of referring me to useless links?

Re: Unable to get live customer support - no valid phone numbers

StephenB — Sun, 24 Dec 2023 18:47:08 GMT

@Columbo1 wrote:

The link you provided does not work (not a hot link) for Phone.

Arlo doesn't publish any numbers. Googling for one almost always results in reaching a scam support site.

You need to go into the support area of the app (not the browser), select a camera in a subscription plan, and then scroll down to the phone support option. When I do that on my iPhone, I see a "Call" popup with a phone number. Pressing that should connect you.