topic Right out of the box the cameras do not connect in Arlo Essential Wire-Free Cameras

Right out of the box the cameras do not connect

Str8outdabox — Thu, 30 Nov 2023 22:55:12 GMT

Bought yesterday and spent all day then myself trying to figure it out.

Now today spent all day with support trying to get the cameras right out of the box to connect.

They do not.

I went to comcast to get a new router and the result is the same.

Re: Right out of the box the cameras do not connect

jguerdat — Fri, 01 Dec 2023 15:15:06 GMT

Lots more details would be useful for us to help. What have you tried and what do you see? If connecting to WiFi, make sure WPA2 is used for security. Try the following FAQ to see if that helps:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Right out of the box the cameras do not connect

Str8outdabox — Sat, 02 Dec 2023 19:36:20 GMT

Hi I just tried again making sure the wifi security is set to WPA2 and its the same result.

The camera fails to connect to the network.

Re: Right out of the box the cameras do not connect

jguerdat — Sun, 03 Dec 2023 15:23:30 GMT

And all the details needed? Did you try the reset?

Re: Right out of the box the cameras do not connect

Str8outdabox — Sun, 03 Dec 2023 19:41:11 GMT

I was on the phone with Arlo support for most of the day earlier this week.

I went through all the steps. Holding the reset button for 60 seconds over and over again.

It's not very easy to even press the button and hold it for that long of time. Yes I reset the cameras over and over again. They still do not connect.

Re: Right out of the box the cameras do not connect

jguerdat — Mon, 04 Dec 2023 14:40:52 GMT

Check your router's SSID and password for the 2.4GHz band. Spaces and non-alphanumeric characters may be the issue in which case you'd need to change them and reconnect all your other devices. You could set up a guest network (most, if not all, current routers support this) for the purpose of connecting the cameras with a more vanilla SSID and password.

Re: Right out of the box the cameras do not connect

Str8outdabox — Mon, 04 Dec 2023 21:05:30 GMT

I did double check the wifi name and password yes. That is not the problem.

Re: Right out of the box the cameras do not connect

StephenB — Tue, 05 Dec 2023 11:57:08 GMT

@Str8outdabox wrote:

I did double check the wifi name and password yes. That is not the problem.

Are you getting a chime when you get to the step when the QR code is scanned?

If you are, then check the router's attached device list, and see if the camera shows up there.

Also, if you are using the app, then try switching to a PC (my.arlo.com). That sometimes will work when the app fails.

It is important to select the right model when you use "add device".

If you purchased gen 2 cameras, make sure that you are selecting gen 2 in the app. If you don't see that choice, then the camera might not yet be supported in your country.
There are two outdoor gen 1 cameras - one has a spotlight, the other doesn't. If yours have a spotlight, make sure you select the appropriate camera (similarly if it doesn't).

Re: Right out of the box the cameras do not connect

Str8outdabox — Sat, 09 Dec 2023 18:08:09 GMT

You really think I can't find the correct product?

I returned the camera to the store.

This has been a huge waste of time.