topic Re: Scheduling is broken in Arlo Essential Wire-Free Cameras

Scheduling is broken

brokencloud — Sun, 21 May 2023 21:19:39 GMT

After being forcibly moved to the new app experience I have tried to get the now complex “automations” to do simple things but the bugs make it near impossible.

the latest one I have run into is that when I try to create a schedule I literally receive and error code.

If Arlo aren’t going to test software anymore before releasing it then they should consider allowing customers access to engineering to log bugs. There is no way the outsourced support team are going to fix this.

The number of software bugs that exist now have broken the system I have purchased over the last few years.

See the screenshot.

Re: Scheduling is broken

jguerdat — Sun, 21 May 2023 21:23:12 GMT

It works fine here. Have you rebooted the phone and reinstalled the app? Have you tried the web client pointed at my.arlo.com?

Re: Scheduling is broken

brokencloud — Sun, 21 May 2023 21:32:50 GMT

“ArloAutomations.Automations error 1”. It’s an undeniable error and bug. I’m not being forced to fix this companies bad software.

Im moving to legal action as Arlo have rendered my hardware purchases useless due to their software changes:

1. doorbell doesn’t work across multiple users (useless)

2. Automation aren’t usable and user devices aren’t identifiable (useless)

3. Support team stop any escalation path to the product team.

4. Software bugs have taken 10 hours of my personal time (unacceptable)

For any Australian based customer, if you are interested in being part of a class action or fair trading complaint. Please reach out.

Re: Scheduling is broken

ShayneS — Tue, 23 May 2023 18:23:45 GMT

Hi @brokencloud

Thank you for providing this feedback. I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43493857

Re: Scheduling is broken

Jay513 — Sun, 09 Jul 2023 03:30:09 GMT

I’m getting the same problem. is there going to be a fix for this

Re: Scheduling is broken

ShayneS — Tue, 11 Jul 2023 22:00:08 GMT

Hi @Jay513

Can you provide more detail regarding the issue you are experiencing? Which version of the Arlo app are you using?

Re: Scheduling is broken

BrianSjr — Wed, 16 Aug 2023 18:45:09 GMT

The schedule won't work for me either.

Arlo Pro 4 No base station

I'm using the App version 4.7_28565.

When I place a start time it says it needs to be earlier than stop time and vice versa.

Re: Scheduling is broken

jguerdat — Thu, 17 Aug 2023 12:59:01 GMT

You're using the old user interface (UI) that uses Library. The schedule won't span days so set the evening to stop at 11:59PM and then another to start at 12:00AM.

Re: Scheduling is broken

empyreal — Tue, 07 Nov 2023 00:45:56 GMT

It's the new interface. Works fine if you set the time, but error occurs if you try using sunset or sunrise to schedule mode changes.

Re: Scheduling is broken

jguerdat — Tue, 07 Nov 2023 14:54:57 GMT

Use Settings, Support to choose your camera model and scroll down to Contacts to open a ticket with official support.

Re: Scheduling is broken

empyreal — Tue, 07 Nov 2023 15:15:47 GMT

Arlo should be handling that here. This is not a new issue. They should respond that they've fixed the problem.

Re: Scheduling is broken

ShayneS — Wed, 08 Nov 2023 17:05:46 GMT

@empyreal I wasn't able to replicate this issue with the Sunset/Sunrise automation. At which point do you receive the error code (after clicking save)?

Which version of the Arlo app do you have installed? The latest is 4.10

Re: Scheduling is broken

empyreal — Wed, 08 Nov 2023 17:54:51 GMT

Yes after selecting Sunset, I get automation error 1 when I try to save. I am using 4.10. Thanks.

Re: Scheduling is broken

ShayneS — Wed, 08 Nov 2023 19:38:34 GMT

Thank you. I have notified the team and I will report back with more info.