topic Re: Adding Additional Trusted Devices in Arlo Essential Wire-Free Cameras

Adding Additional Trusted Devices

killrnails — Sun, 06 Mar 2022 00:17:37 GMT

I really hope someone can answer my question because I am beyond frustrated right now! Never had a problem accessing the Arlo app from our two cell phones until we had to add the two-step verification. My husband's phone now won't allow him to access our account. It keeps telling him "Add trusted device?". When he clicks on "Trust", it says at the top of the screen "please enable push from settings". I've tried to find the area to add his phone from my settings (my phone & email is the main account), I've looked under "Account" , then "Profile" & "Login Settings" but I can't find anywhere to add his phone, regarding the "push settings". We've not adjusted any of the settings recently to cause this other than being forced to add the push notification, which either goes to my email or my phone. And this still happens after I enable his phone to access, but it still comes up with another thing, which I can't remember the exact wording right now. Any help on how to add his phone to access our account is appreciated.

Re: Adding Additional Trusted Devices

Dannybear — Sun, 06 Mar 2022 07:19:23 GMT

Is your partner using the master account credentials or his own granted account credentials?
You can only have one primary device activated for 2FA push notifications for an account and no more than 5 trusted devices.
If he is using a granted account then he will need to set his 2FA push notification primary to his own phone.

Re: Adding Additional Trusted Devices

killrnails — Sun, 06 Mar 2022 17:54:36 GMT

I realize we can only have one master account, which that's my account that he's accessing & always has used for access. My issues are not being able to locate wherever it is to enable additional trusted devices.

Re: Adding Additional Trusted Devices

StephenB — Mon, 07 Mar 2022 12:55:25 GMT

@killrnails wrote:

My issues are not being able to locate wherever it is to enable additional trusted devices.

https://kb.arlo.com/000062289/How-do-I-edit-two-step-verification-settings

Navigate to this area on his phone, then "add another method", and select "trust this device".

Re: Adding Additional Trusted Devices

killrnails — Mon, 07 Mar 2022 14:57:29 GMT

This is the help page I started with initially & why I was so frustrated because the one did show how to add a trusted device, saying you could tap or click "add trusted device" or "Add SMS verification" at the bottom of the screen, but there wasn't anything at the bottom of the screen. We'll try again & see if perhaps this was something we missed (?).

Re: Adding Additional Trusted Devices

StephenB — Tue, 08 Mar 2022 17:44:47 GMT

@killrnails wrote:

This is the help page I started with initially & why I was so frustrated because the one did show how to add a trusted device, saying you could tap or click "add trusted device" or "Add SMS verification" at the bottom of the screen, but there wasn't anything at the bottom of the screen. We'll try again & see if perhaps this was something we missed (?).

You should see "Add Another Method" at the bottom. Press that and you should see "add trusted device".

Re: Adding Additional Trusted Devices

Thereids — Thu, 10 Mar 2022 21:41:02 GMT

I have exactly the same problem - even if you follow the instruction Rob”add another device” I still get the same error saying “please enable Push in settings” I then go in an internal loop” is it anything to do with having a new phone with the same device name as my old phone ?

Re: Adding Additional Trusted Devices

Thereids — Thu, 10 Mar 2022 21:50:23 GMT

I finally fixed the issue by deleting and re adding the app then went back in and trusted the device as per the advice above