topic Re: Arlo baby - device is inactive. in Arlo Baby

Arlo baby - device is inactive.

CELK — Mon, 09 Jun 2025 13:08:56 GMT

Hi,

I bought a second-hand Arlo baby. When I add it to the app it says ”This device is inactive.

To activate the device, you must have a paid subscription” and doesn't show any picture. How do I fix this?

Re: Arlo baby - device is inactive.

StephenB — Mon, 09 Jun 2025 14:45:27 GMT

Did you buy an Arlo Baby (this thread) and a Pro (your other thread)?

Or something else all together?

Re: Arlo baby - device is inactive.

CELK — Mon, 09 Jun 2025 15:08:37 GMT

Hi again. I forgot to mention that I already have the arlo pro 2 with the base unit. My other cameras work flawlessly without a subscription.

Re: Arlo baby - device is inactive.

StephenB — Mon, 09 Jun 2025 16:17:09 GMT

@CELK wrote:

Hi again. I forgot to mention that I already have the arlo pro 2 with the base unit. My other cameras work flawlessly without a subscription.

So this other post was a mistake?

https://community.arlo.com/t5/Arlo-Pro/Arlo-PRO-2-device-is-inactive/m-p/2452830

Re: Arlo baby - device is inactive.

CELK — Mon, 09 Jun 2025 17:04:46 GMT

No misstake.. I have the same issue with both of them

Re: Arlo baby - device is inactive.

StephenB — Mon, 09 Jun 2025 18:16:34 GMT

How many unsubscribed cameras are there in the account?

(You should be able to activate them, but the 7-day free storage is limited to accounts with 5 or fewer unsubscribed cameras.)

Re: Arlo baby - device is inactive.

CELK — Mon, 09 Jun 2025 18:38:48 GMT

okay then I understand the problem. camera number 6 & 7 it complains about. what do you do if you have more than 5 cameras? bought pro 2 & baby for that reason (Free storage).

but I can’t see any pictures.

Re: Arlo baby - device is inactive.

StephenB — Mon, 09 Jun 2025 19:05:23 GMT

@CELK wrote:
Okay then I understand the problem. camera number 6 & 7 it complains about. what do you do if you have more than 5 cameras? bought pro 2 & baby for that reason (Free storage).

There are two options:

get a subscription
get a second base and add it (and at least two cameras) to a new account. Then share the cameras using the "friend account" feature.

If you see "Library" in your app menu, then option 2 will also require you to migrate your existing account to "Feed". There are some downsides to that, so post back if you want more info on that.