topic Re: Always Listing icon missing in Arlo Baby

Always Listing icon missing

Sbieders — Thu, 24 Apr 2025 02:46:57 GMT

I am using an Arlo baby monitoring system. On my tablets, the always listening icon in the bottom right has disappeared, and I am not able to watch continuous streams on the dashboard any longer. However, I am able to use it on my mobile device. has this due to something with the update that somehow changed it on, not able to be used on tablets.

Re: Always Listing icon missing

ShayneS — Sat, 26 Apr 2025 19:10:19 GMT

@Sbieders

Can you provide a screenshot of the missing icon? What is the model and version of your tablets and OS they are running?

Thanks

Re: Always Listing icon missing

Sbieders — Sun, 27 Apr 2025 00:11:26 GMT

iPads

mini 2024 64g iOS 18.3.1

ipad 10th gen iOS 18.3.1

the icon that is missing is normally in the bottom right corner and it looks like the outline of a head. When it is not active, there is an X next to it. And when it is active, it has the sound symbol coming out of it.

unable to send pictures for some reason.

Re: Always Listing icon missing

StephenB — Sun, 27 Apr 2025 11:08:47 GMT

@Sbieders wrote:

the icon that is missing is normally in the bottom right corner and it looks like the outline of a head.

The manual says it looks like a loudspeaker???

Page 22 here:

https://www.arlo.com/en-us/images/documents/arlobaby/arlo_baby_um.pdf

Re: Always Listing icon missing

Sbieders — Sun, 27 Apr 2025 16:11:54 GMT

Thank you but it doesn’t tell you how to get the icon back on the dashboard.

Re: Always Listing icon missing

StephenB — Sun, 27 Apr 2025 18:22:25 GMT

@Sbieders wrote:

Thank you but it doesn’t tell you how to get the icon back on the dashboard.

I think that's an app bug. Obviously you can't post a screenshot of an icon that isn't there, but I was thinking that clarifying what it was supposed to look like might be useful for @ShayneS.

Re: Always Listing icon missing

Sbieders — Sun, 27 Apr 2025 19:23:42 GMT

these is the icon that is missing when it is on and off. Found pictures from web

Re: Always Listing icon missing

jguerdat — Mon, 28 Apr 2025 12:43:59 GMT

Here's what the icons are supposed to be and what they are for:

https://kb.arlo.com/000044387/What-do-the-Arlo-Baby-status-icons-mean

Re: Always Listing icon missing

ShayneS — Mon, 28 Apr 2025 20:31:14 GMT

@Sbieders

Yes, the team wanted to see what your screen looks like with the missing icon/screenshot. I will send more info via pm.

Re: Always Listing icon missing

ShayneS — Mon, 28 Apr 2025 22:06:36 GMT

Thanks for the screenshots @Sbieders,

Please be aware These devices are EOL, While firmware updates, bug fixes, and feature additions will no longer be available.

I have provided the info to the appropriate team to review. I will let you know as soon as I have more info to share.

You can find more info about EOL devices here

What does this mean for your device or service?

If a device or service transitions to EOL, here is what you can expect:

Critical security updates will still be provided for hardware for one year beyond the EOL date.
While firmware updates, bug fixes, and feature additions will no longer be available, many devices will still work for core functions like live streaming and recording.
As replacement devices and spare parts will no longer be available, you may receive special offers or discounts on upgraded Arlo products and services to keep your home security at its best.
Services (including some bundled offerings) may be migrated to the closest equivalent service or given an offer to change their service plan to retain desired features.

Re: Always Listing icon missing

Sbieders — Thu, 01 May 2025 23:32:08 GMT

Just checking on the status of the developers. Have they figured out how to fix the of missing icons?

Re: Always Listing icon missing

ShayneS — Tue, 06 May 2025 16:39:55 GMT

@Sbieders Still looking in to this. Is this missing icon preventing your live streaming as a whole or the issue is only that the always listening icon is missing?

Thanks

Re: Always Listing icon missing

Sbieders — Tue, 06 May 2025 18:17:11 GMT

Yes it does I normally have the tablet up at night time watching my kids. I can use the feeds and it stays up all night but I am unable to view on bigger screen.

Re: Always Listing icon missing

ShayneS — Tue, 06 May 2025 18:22:32 GMT

Got it thanks. I will provide that info. I will let you know when I hear more.

Re: Always Listing icon missing

Sbieders — Fri, 09 May 2025 03:22:57 GMT

Can you please give me an update on the status of my issue?

Re: Always Listing icon missing

ShayneS — Fri, 09 May 2025 17:59:53 GMT

@Sbieders

It's under investigation, I'm waiting for more information at the moment.

Re: Always Listing icon missing

ShayneS — Tue, 13 May 2025 18:34:45 GMT

Hi Sbieders

Jeff from my team sent you an email with more info. Can you verify if you received this?

Thanks

Re: Always Listing icon missing

ShayneS — Mon, 09 Jun 2025 15:28:28 GMT

I was informed this has been resolved for you. Please let me know if you experience any further symptoms like this.