topic Re: Live Feed Down in Arlo Baby

Live Feed Down

Acrorae — Mon, 23 Sep 2024 11:25:55 GMT

As of today, 9/22/24, the live feed is down. There's no update being requested for the app either. The app opens and shows the live view but then after 10 - 20 seconds it shuts off.

Re: Live Feed Down

TwinCitiesJHawk — Mon, 23 Sep 2024 12:06:20 GMT

I can’t even get it to show for a few seconds. Must be a global server issue at arlo

Re: Live Feed Down

JamesC — Mon, 23 Sep 2024 16:28:22 GMT

There were some similar symptoms being reported that should now be resolved. For more information see here: status.arlo.com

JamesC

Re: Live Feed Down

Hitxfunsize — Mon, 23 Sep 2024 22:25:21 GMT

I can’t get my baby Arlo to connect back to the app. I’ve turned off and on, even factory reset….still can’t get the camera to connect to app. Are you still having issues?

Re: Live Feed Down

Jayp01 — Mon, 23 Sep 2024 22:42:23 GMT

I am still down and can’t get it to reconnect after several reset, uninstall, etc. for both the app and the Arlo baby.

Re: Live Feed Down

JamesC — Mon, 23 Sep 2024 22:48:29 GMT

If you've removed the baby camera from the app, you will need to make sure a factory reset completes successfully before you will be able to add it back to the app.

Follow the instructions here: https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

If you're having trouble adding the camera back to your account after the factory reset, this could mean the reset did not complete successfully, be sure to follow the instructions closely in the reset article.

JamesC

Re: Live Feed Down

Hitxfunsize — Tue, 24 Sep 2024 16:02:37 GMT

I waited for the camera to factory reset and still no luck in getting my baby Arlo to connect to the app.

Re: Live Feed Down

JamesC — Tue, 24 Sep 2024 16:41:37 GMT

Hitxfunsize,

If you're still experiencing an issue I recommend reaching out to the support team using the Arlo Secure app under Settings > Support. From there you can open a ticket to with a support agent to further investigate the issue.

JamesC

Re: Live Feed Down

Hitxfunsize — Tue, 24 Sep 2024 18:49:56 GMT

I went to support as stated in the reply, since my baby can doesn’t show it won’t allow me to open a ticket.

Re: Live Feed Down

101dB — Wed, 25 Sep 2024 02:28:57 GMT

Tried to add Arlo baby since yesterday but failed. Try again today and it's work now. Factory reset.... Normal procedures.

Re: Live Feed Down

JamesC — Wed, 25 Sep 2024 16:36:45 GMT

Hitxfunsize,

I see you were able to get a support ticket created. Please let me know if you still need further assistance after working with the support team.

JamesC