topic Re: Camera not booting in Arlo Baby

Camera not booting

Retired_Member — Wed, 07 Aug 2024 17:38:56 GMT

Hi, my camera appears to be frozen/unable to boot. It is displaying a constant orange light. A few days ago I turned the integrated light on and then it restarted and hasn’t been able to boot since. I’ve tried resetting by pressing reset for 10 seconds. Nothing. I’ve drained the battery. Nothing. Is it now landfill….

Re: Camera not booting

DannyBearAgain — Thu, 08 Aug 2024 01:52:18 GMT

https://kb.arlo.com/642/What-do-the-different-LED-behaviors-on-my-Arlo-camera-mean

what sim provider you are using?

Re: Camera not booting

Retired_Member — Thu, 08 Aug 2024 06:25:19 GMT

That's not relevant to my camera. It's an Arlo Baby. It's an indoor model and connects to WiFi only.

Re: Camera not booting

DannyBearAgain — Thu, 08 Aug 2024 07:35:18 GMT

Good point, sorry my bad.

Re: Camera not booting

BrookeN — Mon, 19 Aug 2024 16:20:01 GMT

Were you able to get the camera to unfreeze?

Re: Camera not booting

Retired_Member — Mon, 19 Aug 2024 16:48:47 GMT

No. And it's impossible to speak to someone at Arlo. I just get sent to a static page on how to reset the device.

Re: Camera not booting

BrookeN — Mon, 09 Sep 2024 13:41:54 GMT

With the device now being out of warranty there is no further steps that can be given since the device will no longer turn on.

Re: Camera not booting

Retired_Member — Mon, 09 Sep 2024 14:53:23 GMT

So it is now landfill…

Although I would argue it doesn’t fit within UK consumer statutory legal rights in that the camera must be satisfactory as described, fit for purpose, and last a reasonable length of time.

And the last one is crucial. Items must last a reasonable length of time, provided that you have behaved as you should with them.

I would appreciate if there is someone at Arlo to discuss this

Re: Camera not booting

BrookeN — Mon, 09 Sep 2024 15:05:23 GMT

I created a support ticket for you to discuss the concerns you posted above. They will reach out to you as soon as possible.