topic Re: Cannot set up Mode and Motion & Audio Settings in Arlo Baby

Cannot set up Mode and Motion & Audio Settings

chichivleelee — Tue, 06 Jun 2023 14:59:28 GMT

My camera is connected, but I can't set up a mode or motion & audio settings. When I go into Mode, it says "getting information" forever and gets stuck there. When I go into Motion & Audio Settings, it says "getting status" and again won't allow me to set the settings. I have already reconnected the camera and tried it on the computer, same issues.

Re: Cannot set up Mode and Motion & Audio Settings

ShayneS — Fri, 09 Jun 2023 17:16:21 GMT

HI @chichivleelee

Are you still experiencing this issue?

Re: Cannot set up Mode and Motion & Audio Settings

Tattooedmom — Sun, 26 Nov 2023 05:13:26 GMT

I am having this issue it’s driving me cuckoo! Help please!!

Re: Cannot set up Mode and Motion & Audio Settings

ShayneS — Wed, 29 Nov 2023 19:34:47 GMT

@Tattooedmom

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Cannot set up Mode and Motion & Audio Settings

ChrisWy — Tue, 02 Jan 2024 20:29:49 GMT

I have exactly the same issue with my Arlo Baby - waiting or restart didn’t solve the problem. Will a reset help?

Re: Cannot set up Mode and Motion & Audio Settings

ShayneS — Tue, 02 Jan 2024 22:16:22 GMT

@ChrisWy You can try that and let me know.

Re: Cannot set up Mode and Motion & Audio Settings

Teckademic — Wed, 03 Jan 2024 17:45:54 GMT

I had this problem for a long time, where on my ios app My Devices camera and Shared Devices cameras where just showing "Getting information...". Even after factory resetting one of my device camera's it still showed "getting information".

While troubleshooting a separate issue, I noticed that once I logged into the web portal on my computer (https://my.arlo.com), and updated my mode inside the web portal, it then was fixed on my IOS App.