topic Re: Arlo Baby Stuck on Firmware Update in Arlo Baby

Arlo Baby Stuck on Firmware Update

Retired_Member — Sun, 12 Mar 2023 22:52:26 GMT

I keep having to factory reset my Arlo Baby and it gets stuck in a firmware update loop. It is unreachable and the light goes from solid orange to cycling between all the colors. It works for a week after factory reset and then gets stuck again like clockwork. I believe this started round about the time the latest Arlo Baby firmware update came out.

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Baby-ABC1000-1-13-2-2-113-5543846-21ff089-22-February-2023/td-p/1903214

I tried to let the battery drain but that didn’t fix it. It’s such a hassle to have to set it up over and over again. Anybody have other solutions?

Re: Arlo Baby Stuck on Firmware Update

ShayneS — Tue, 25 Apr 2023 19:23:05 GMT

Hi,

Are you still experiencing this issue?

Re: Arlo Baby Stuck on Firmware Update

Retired_Member — Tue, 25 Apr 2023 20:05:08 GMT

Yes but unfortunately I got tired of waiting for support so I replaced it with a product from another company. Really disappointed that it stopped working and I will not be buying any Arlo products in the future. I hope you can fix this issue for any others who might be experiencing it because it was exceptionally frustrating.

Re: Arlo Baby Stuck on Firmware Update

ShayneS — Tue, 25 Apr 2023 21:46:42 GMT

Thank you for the update and your feedback.