topic Re: Arlo Baby Timezone changing by itself in Arlo Baby

Arlo Baby Timezone changing by itself

mustafaicil — Sat, 04 Mar 2023 12:46:05 GMT

I have 3 Arlo Baby's all with exactly the same settings, but one of them keeps changing the timezone from +2 to +3 by itself. I tried resetting it to the correct timezone using the web interface and mobile app multiple times. Everytime it seems to be ok for a day or two and then it again reverts back to the wrong timezone. The other 2 Arlo Baby's do not have that issue.

Re: Arlo Baby Timezone changing by itself

ShayneS — Wed, 08 Mar 2023 16:50:49 GMT

Which version of the Arlo app are you currently using?

Re: Arlo Baby Timezone changing by itself

mustafaicil — Sun, 12 Mar 2023 08:36:45 GMT

4.1 (5991)

Re: Arlo Baby Timezone changing by itself

ShayneS — Tue, 14 Mar 2023 21:40:36 GMT

Have you tried a factory reset on the baby camera?

Re: Arlo Baby Timezone changing by itself

mustafaicil — Wed, 15 Mar 2023 04:36:19 GMT

Yes I did. Factory Reset, firmware update - all basic troubleshooting done. Still the issue continues.

Re: Arlo Baby Timezone changing by itself

ShayneS — Wed, 15 Mar 2023 17:16:58 GMT

Thanks for the update, I will provide more info as soon as possible.

Re: Arlo Baby Timezone changing by itself

mustafaicil — Mon, 20 Mar 2023 06:29:52 GMT

I just wanted to check if you were able to find a solution for this.

Re: Arlo Baby Timezone changing by itself

ShayneS — Mon, 20 Mar 2023 16:32:20 GMT

This is being investigated and I will be sure to provide an update as soon as I can.

Re: Arlo Baby Timezone changing by itself

mustafaicil — Mon, 20 Mar 2023 16:54:54 GMT

Ok. Thanks.

Re: Arlo Baby Timezone changing by itself

ShayneS — Fri, 31 Mar 2023 22:15:02 GMT

The team is still investigating this issue.

Thanks

Re: Arlo Baby Timezone changing by itself

mustafaicil — Sat, 08 Apr 2023 08:42:28 GMT

Thanks for following up on this. Since the last app update, I've been viewing the time zone to see if the problem happens again. Normally it was happening every couple of days or latest after a week of correcting it. It's been almost 1.5 weeks and so far it seems to be stable. I will keep on monitoring for some more time to make sure it is fixed for good.