topic Re: Push notifications not working in Arlo Baby

Push notifications not working

Diegodelarosa — Thu, 13 Oct 2022 13:22:16 GMT

I keep receiving push notifications and I have to turn off the notifications but still getting them all the time

Re: Push notifications not working

Dannybear — Fri, 14 Oct 2022 02:45:39 GMT

How are you trying to turn off notifications, on the phone or using the arlo app?

You can temporarily mute notifications from the app settings page or if you still need the recordings you can create a custom mode with the notifications disabled.

Re: Push notifications not working

Diegodelarosa — Fri, 14 Oct 2022 03:15:45 GMT

I am usin de app.
i have turn them off app setting but still getting notifications

Re: Push notifications not working

Dannybear — Fri, 14 Oct 2022 06:18:01 GMT

Have a read of the manage alert section in the manual below.

https://www.arlo.com/en-us/images/documents/arlobaby/arlo_baby_um.pdf

Re: Push notifications not working

Diegodelarosa — Fri, 14 Oct 2022 13:20:20 GMT

Thank you, but still have the problem there is no solution

Re: Push notifications not working

Dannybear — Fri, 14 Oct 2022 20:14:30 GMT

Very interesting, if you set the mode to disable do you still get notifications?

Re: Push notifications not working

Diegodelarosa — Fri, 14 Oct 2022 21:29:43 GMT

Yes

Re: Push notifications not working

Dannybear — Fri, 14 Oct 2022 21:40:01 GMT

If you’re still getting notifications when the camera mode function is disabled then the camera is not responding and requires a reset.

https://kb.arlo.com/1202749/How-do-I-reset-my-Arlo-Go-camera-to-factory-default-settings

Re: Push notifications not working

Diegodelarosa — Fri, 21 Oct 2022 06:13:08 GMT

Still not working

Re: Push notifications not working

Dannybear — Fri, 21 Oct 2022 06:37:10 GMT

Can you tell us what mode is currently selected on the mode page in the app?

If you then tap on the pencil edit icon, what camera name shows?

if you then tap on the pencil edit icon for the camera does it show the camera recordings options?

if you Then scroll to the bottom of that page do you have the push notifications enabled or disable?