topic Re: ArloBaby Lens Overheating in Arlo Baby

ArloBaby Lens Overheating

Nik625 — Sun, 28 Aug 2022 13:40:34 GMT

Help! I have had an arlo baby camera since 2019. We turn it off when not in use. The other day when it was on, we smelled burning in my sons room. We quickly realized it was the camera lens. It was so hot to touch it burnt me!! This is a hazard to my child. Is there a way to fix this? Why is this happening?

Re: ArloBaby Lens Overheating

jguerdat — Sun, 28 Aug 2022 14:00:12 GMT

Cease using the camera immediately. There's something seriously wrong! Use Settings, SUpport to get help and a replacement.

Re: ArloBaby Lens Overheating

Nik625 — Sun, 28 Aug 2022 14:15:18 GMT

Yes! I agree! But I cannot get in touch with support. It was gifted to us and we don’t have a subscription. Do you know how I get in touch with someone? It keeps saying I don’t have access to a live person

Re: ArloBaby Lens Overheating

jguerdat — Sun, 28 Aug 2022 14:17:41 GMT

DO you have access to the receipt, perhaps by asking the person who gifted it to you? If so, temporarily subscribe to a single camera subscription so you can get support.

Re: ArloBaby Lens Overheating

Nik625 — Sun, 28 Aug 2022 23:45:48 GMT

I don’t have access to the receipt. Is there any other way?

Re: ArloBaby Lens Overheating

StephenB — Mon, 29 Aug 2022 11:06:10 GMT

@Nik625 wrote:
I don’t have access to the receipt. Is there any other way?

This is a user-to-user forum, and neither @jguerdat nor I work for Arlo. So we really can't say whether Arlo support will accept some other proof of purchase or not.

I'm tagging @JamesC and @ShayneS (Arlo mods) in case they can help.