topic Re: arlo baby won't connect in Arlo Baby

arlo baby won't connect

colemanx4 — Sat, 23 Jul 2022 19:32:14 GMT

Arlo baby was connected to wifi. Came home one day and one of them had disconnected. Now will not connect back to wifi. Get far enough that its waiting on the camera and then says unexpected error try again. Have tried on 2 different phones, iPad, and hard reset. Any help?

Re: arlo baby won't connect

ShayneS — Tue, 26 Jul 2022 18:28:34 GMT

Have you tried resetting then onboarding over a web browser?

Re: arlo baby won't connect

colemanx4 — Tue, 26 Jul 2022 20:28:23 GMT

I tried this process, and it still would not work.

Re: arlo baby won't connect

ShayneS — Tue, 26 Jul 2022 21:11:30 GMT

Have you tired connecting to a different router or wireless band 2.4 or 5GHz?

Re: arlo baby won't connect

colemanx4 — Sat, 30 Jul 2022 19:07:10 GMT

This did not work.

Re: arlo baby won't connect

colemanx4 — Fri, 05 Aug 2022 13:18:33 GMT

I bought a new router with 2.4 and 5 ghz and it still did not work. and for reference when I changed the wifi the other Arlo Baby did set up on the network again. is there any other way to reset these other than the button for 10 seconds? or can we send this in to get fixed?

Re: arlo baby won't connect

ShayneS — Mon, 08 Aug 2022 20:04:27 GMT

Can you provide me with the last 2 digits of your serial number on the affected camera?

Thanks

Re: arlo baby won't connect

colemanx4 — Mon, 08 Aug 2022 20:14:16 GMT

Re: arlo baby won't connect

ShayneS — Mon, 08 Aug 2022 22:20:32 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43123805