topic Re: Arlo baby not syncing in Arlo Baby

Arlo baby not syncing

Oetelmik — Tue, 19 Jul 2022 18:49:33 GMT

As the title says, I can't get my Arlo baby to sync, it keeps searching until it fails.
I've tried using app as well as browser on my PC,
Factory reset, changing my network to 2.4ghz only as well as making a dedicated network.
It used to work fine, until a week ago the camera appeared offline, the lights/music still works.

Anything else I can try?

Re: Arlo baby not syncing

JamesC — Thu, 21 Jul 2022 20:18:26 GMT

Oetelmik,

In addition to the factory reset did you also remove the camera from your account? If so, try charging the camera and factory resetting again using these instructions: https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

JamesC

Re: Arlo baby not syncing

Oetelmik — Thu, 21 Jul 2022 20:22:31 GMT

Yes, tried removing it from my account and resetting it again, following the instructions.

Re: Arlo baby not syncing

JamesC — Thu, 21 Jul 2022 20:36:50 GMT

Oetelmik,

What LED behavior are you seeing on the camera during each onboarding step?

JamesC

Re: Arlo baby not syncing

Oetelmik — Mon, 25 Jul 2022 14:40:21 GMT

Sorry for the late reply, was a bit busy the last few days.

I've tried syncing again:
power on: led amber
Started up: Blinking amber

After pushing sync button for 2 sec: blinking blue
After chime sound: blinking amber for a few seconds
then while browser/app is looking for the device continually blue until it times out.
After error message "Discovery Failed: Your Arlo Baby could not be discovered." It stays blue as well.

Re: Arlo baby not syncing

Oetelmik — Tue, 02 Aug 2022 18:38:22 GMT

Yea its still not working.
Shame, it worked well for (only) 2,5 years.
I've already bought a cheaper brand replacement with mostly the same functions.
I expected the Arlo baby to work a few years longer.