topic Re: Baby camera stuck in getting status in Arlo Baby

Baby camera stuck in getting status

Snap91 — Thu, 14 Jul 2022 19:45:53 GMT

Hello,

We just got gifted the arlo baby monitor and are having the issue of not being able to set the motion and sound alerts because the mode for the arlo baby is getting stuck on "getting status" it appears this was a common issue in 2020 but was fixed with an update. Arlo app is well past this update. Please fix this issue again or please inform me how to fix it.

Re: Baby camera stuck in getting status

JamesC — Fri, 15 Jul 2022 18:09:06 GMT

Snap91,

If you log out and log back in, do you still experience the same issue?

JamesC

Re: Baby camera stuck in getting status

Snap91 — Fri, 15 Jul 2022 22:17:44 GMT

Yes. Also tried clearing cache and ununstalling and reinstalling it.

Re: Baby camera stuck in getting status

Snap91 — Sun, 17 Jul 2022 04:36:17 GMT

Yes. Also tried clearing cache and ununstalling and reinstalling it.

Re: Baby camera stuck in getting status

JamesC — Mon, 18 Jul 2022 16:15:08 GMT

Snap91,

Try removing and factory resetting the camera, then set up again as if it were new. Do you still experience the same behavior?

Factory reset instructions: https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

JamesC

Re: Baby camera stuck in getting status

Snap91 — Mon, 18 Jul 2022 19:00:35 GMT

Still the same issue after factory resetting it.

Re: Baby camera stuck in getting status

JamesC — Tue, 19 Jul 2022 17:26:41 GMT

Snap91,

Do you experience the same behavior when using the web client from a PC? Is the behavior the same on the mobile device when connected to both WiFi and mobile data?

JamesC

Re: Baby camera stuck in getting status

Snap91 — Tue, 19 Jul 2022 18:35:55 GMT

Not sure how to view them on the web. Yes, still the same experience on data as wifi.

As per all the other posts on this, it seemed to be an error on arlo's end not mine. As arlo pushed out an update back in 2020 and 2021 when this happened.