topic Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED in Arlo Baby

Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

Abarillas022 — Sat, 21 May 2022 15:44:01 GMT

Seems resently 5/13/2022 there was an App update version 3.6.5_28455 and then my Arlo started overheating that you can't touch the camera lens as it burns, seems it will constantly be disconecting and yesterday it just disconnected, I tried pressing the reset button for 10/12 sec to restart it, first the LED light will be amber solid, then will be amber blinking slowly, i press the sync button and will get blinklin blue LED, follow all the steps on the APP but but once i scan QR Code the blue LED light changes from blinking blue to solid blue and after a while it overheats that you can't touch the camera lens, but on the APP keeps looking for your Arlo Camera until i get the "Discovery Failed - Your Arlo Baby could not be discovered" screen. i've tried also setting my eero pro router temporarly to 2.4ghz, reset the arlo APP, etc but still nothing.

this is not the first time an Arlo Baby overheats, we always fear it can be a safety hazard issue for our baby as it will overheats too much that we are not sure if can cause a short circuit or fire.

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

ShayneS — Tue, 24 May 2022 01:56:20 GMT

HI @Abarillas022

Are you using the original power adapter and charging cable with the baby camera? Have you tried onboarding via the web portal as well?

Do you mind sending me a PM with the S/N of the baby camera as well?

Thank you

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

Abarillas022 — Wed, 15 Jun 2022 00:38:18 GMT

Yes I've been using the original power adapter and charging cable that came with the Arlo Baby.

yes also tried onboarding via the web portal using my laptop and didn't work, same issue.

how do I send you a PM with the serial number? as i tryied but only option shows to reply to this message but posts it

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

StephenB — Wed, 15 Jun 2022 12:46:36 GMT

@Abarillas022 wrote:

how do I send you a PM?

Two ways:

Click on the envelope link in the upper right of the forum page.
Click on the user name in a post. That will open up the public profile page for that user. Then click on "send this user a private message" on the right of the page.

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

Abarillas022 — Wed, 15 Jun 2022 18:09:07 GMT

Already forward you the PM yesterday, with the S/N, let me know if you received it.

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

Abarillas022 — Tue, 21 Jun 2022 17:32:50 GMT

Hi,

Can you please confirm if you received the S/N and when can i get an answer?

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

Abarillas022 — Fri, 24 Jun 2022 13:01:52 GMT

Can you please confirm if you will give any support on this issue ???

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

Mpergo — Tue, 05 Jul 2022 23:33:15 GMT

I’m having the same issue was anyone able to help you ?

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

ShayneS — Thu, 07 Jul 2022 16:09:49 GMT

Hey @Mpergo

Can you provide more detail regarding the issue you are experiencing with your Baby camera and I'll do my best to assist you.

Thanks

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

Mpergo — Thu, 07 Jul 2022 21:33:11 GMT

Please let me know what additional information you’re looking for. I have the exact same problem the other user listed above

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

ShayneS — Thu, 07 Jul 2022 22:55:59 GMT

@Mpergo

Have you tried onboarding the camera with another device or browser? Have you tried performing a factory reset.

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

Mpergo — Thu, 07 Jul 2022 23:04:43 GMT

Yes I tried with a web browser and a factory reset still nothing works. Same issue as the other poster above.

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

ShayneS — Fri, 08 Jul 2022 15:19:38 GMT

Are you able to make it to the onboarding process in the app/Scan the QR code?

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

Mpergo — Fri, 08 Jul 2022 15:22:57 GMT

Yes I get through the entire set up I scan the QR code hear the chime then after a couple mins it says it can’t find any cameras

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

ShayneS — Fri, 08 Jul 2022 18:24:40 GMT

Let's see if we have any luck with the WPS process.

Can we try the WPS process for onboarding:

WPS Setup:

After typing the wifi credentials, click continue then press the sync button on the camera.
Then press the wps button on the router for about 2-5 secs.
Skip the scanning of QR code by just clicking the "Yes, I've heard the chime."
Wait for it to be discovered.

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

Mpergo — Fri, 08 Jul 2022 18:25:49 GMT

My router doesn’t have WPS I have the eero

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

ShayneS — Fri, 08 Jul 2022 18:44:21 GMT

@Mpergo

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43090047

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

Abarillas022 — Mon, 11 Jul 2022 11:04:52 GMT

@ShayneS so what is my escalation number i haven't been reached out by anyone, and this issue has been opened for a long time and nothing has been done, I've already sent you the info you asked for, is anyone going to do something or not ?

Re: Arlo Baby ABC1000 App shows "NO ARLO DEVICES FOUND" But Arlo Baby has a Solid Blue LED

ShayneS — Mon, 11 Jul 2022 17:37:49 GMT

@Abarillas022

I replied to your PM, I'll provide another update as soon as possible.