https://community.arlo.com/t5/Arlo-Baby/Arlo-baby-constantly-shows-offline/m-p/1859047#M7661 <P>I have bought an Arlo baby 2nd hand, it has definitely been removed from the previous owner. I have fully setup using the app and have a solid blue light, but it constantly shows offline in the app. If I click on device info, the hardware icon is empty. Bizarrely the music occasionally starts playing. Arlo support have confirmed it is not linked to anyone else’s account. They have no idea how to fix it. Anyone help?</P> Mon, 11 Apr 2022 17:18:49 GMT Whythedevilnot 2022-04-11T17:18:49Z https://community.arlo.com/t5/Arlo-Baby/Arlo-baby-constantly-shows-offline/m-p/1859047#M7661 <P>I have bought an Arlo baby 2nd hand, it has definitely been removed from the previous owner. I have fully setup using the app and have a solid blue light, but it constantly shows offline in the app. If I click on device info, the hardware icon is empty. Bizarrely the music occasionally starts playing. Arlo support have confirmed it is not linked to anyone else’s account. They have no idea how to fix it. Anyone help?</P> Mon, 11 Apr 2022 17:18:49 GMT https://community.arlo.com/t5/Arlo-Baby/Arlo-baby-constantly-shows-offline/m-p/1859047#M7661 Whythedevilnot 2022-04-11T17:18:49Z https://community.arlo.com/t5/Arlo-Baby/Arlo-baby-constantly-shows-offline/m-p/1859056#M7662 <P>Test the camera via your browser (&nbsp; my.arlo.com&nbsp; ) to eliminate the possible app issue.</P> <P>&nbsp;</P> <P>Also, did you do a full reset on the device prior to installing? ( btw, battery is under feet )</P> Fri, 08 Apr 2022 11:43:00 GMT https://community.arlo.com/t5/Arlo-Baby/Arlo-baby-constantly-shows-offline/m-p/1859056#M7662 TomMac 2022-04-08T11:43:00Z