topic Re: I love baby device time zone keep reverting back after being changed every day in Arlo Baby

Arlo baby device time zone keep reverting back after being changed every day

WideSmiler1 — Mon, 07 Feb 2022 18:07:16 GMT

We moved from the central to the mountain time zone a month ago. every night, the Arlo baby has somehow magically reverted back to central time. I change it to mountain time in device settings again and again every day.

Sometimes only minutes later it has changed back. I have tried restarting it. I have tried deleting and reinstalling the app. I have checked to make sure that we are using the most updated version of the iPhone app. I have checked to make sure the Arlo baby firmware is updated to the latest version. Nothing makes any difference.

I saw a community thread about this exact time zone issue for the Arlo base station but we don’t have a base station – we only have the Arlo baby which connects directly to Wi-Fi with no base station required.

Help?!

Re: I love baby device time zone keep reverting back after being changed every day

WideSmiler1 — Fri, 04 Feb 2022 03:54:31 GMT

Here’s a screen cast showing me updating the time zone in device settings as well as showing that our app is updated and the device’s firmware is updated: https://share.icloud.com/photos/063EPlfQiBS5rRsPPwvGNbgAg

Re: I love baby device time zone keep reverting back after being changed every day

ShayneS — Mon, 07 Feb 2022 18:20:21 GMT

Hi @WideSmiler1

Can you verify if the device you are using to set the Baby camera on Mountain time is Also on your MT zone.

Thanks!

Re: I love baby device time zone keep reverting back after being changed every day

WideSmiler1 — Fri, 11 Feb 2022 15:15:33 GMT

Hi! Sorry for the delayed reply -- YES, my iPhone is set to MT. Screen shot attached. I have not left the MT zone in a month.

Sorry for the delay on reply!

Re: I love baby device time zone keep reverting back after being changed every day

ShayneS — Fri, 11 Feb 2022 16:16:40 GMT

Thanks, I received the log & provided it to the development team. I will provide an update to the thread as soon as possible.

Thank you

Re: I love baby device time zone keep reverting back after being changed every day

ShayneS — Fri, 11 Feb 2022 17:26:41 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo baby device time zone keep reverting back after being changed every day

ShayneS — Wed, 02 Mar 2022 18:10:43 GMT

Hi @WideSmiler1

Can you try changing the TimeZone via the web portal on a PC or laptop?

Thanks