topic Re: Support with Pixelation / Disrupted Video Service in Arlo Baby

Support with Pixelation / Disrupted Video Service

Moonman327 — Wed, 12 Jan 2022 17:12:59 GMT

Hello Arlo support team,

I have been trying to figure out how to contact an actual person for support with my Arlo baby monitor. Recently it has started to get very pixel-y along with random digital lines that run down and through the live stream blocking our view of our baby.

I can record some footage to share but have absolutely no way of sending it to a service rep. Any thoughts? This was a gift from a baby shower and we've only been using it for 5 months. Please let me know how to discuss with a live agent! When following the instructions to get call-level support, it says there are no devices associated with my account - which then in turn doesn't let me open a security subscription...

Thanks,

Beth

Re: Support with Pixelation / Disrupted Video Service

ShayneS — Thu, 13 Jan 2022 22:20:41 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

Re: Support with Pixelation / Disrupted Video Service

StephenB — Fri, 14 Jan 2022 14:23:37 GMT

@Moonman327 wrote:

When following the instructions to get call-level support, it says there are no devices associated with my account - which then in turn doesn't let me open a security subscription...

Is this the primary account? Or a friend account?

Re: Support with Pixelation / Disrupted Video Service

Moonman327 — Fri, 28 Jan 2022 22:45:16 GMT

This is the primary account. And we've restarted the device and the issues still remain