topic Re: Arlo Baby - can't install it solid Amber LED in Arlo Baby

Arlo Baby - can't install it solid Amber LED

bmpete — Mon, 25 Oct 2021 21:51:19 GMT

Device suddenly stopped transmitting. Frozen with solid amber LED.

I have deleted device from app, attempted power cycle, attempted factory reset. Chat bot has no solutions, and it appears per community posts I’m not the first with this issue. I have two Arlo Baby devices for two children’s rooms. This is only occurring with one. I am frustrated to no end. Please help.

Re: Arlo Baby

TomMac — Sat, 23 Oct 2021 13:18:53 GMT

unplug the baby, turn off battery ( under feet ) for about 30 secs...

plug back in and after about 2 mins try a reset with paperclip... hold in for ten sec till the led flashes.

then the setup if it works is if the baby is new.

( be careful with the router name and pw )

If above doesn't work, it may just be defective

Re: Arlo Baby

bmpete — Sun, 24 Oct 2021 17:03:23 GMT

Thank you for the suggestion. Tried and did not work.

Re: Arlo Baby

bmpete — Sun, 24 Oct 2021 17:04:10 GMT

No LED flashing after this process. It is frozen in reboot land.

Re: Arlo Baby

bmpete — Fri, 05 Nov 2021 12:44:25 GMT

Bump. Support, could you help me?

Re: Arlo Baby - can't install it solid Amber LED

ShayneS — Fri, 05 Nov 2021 16:35:47 GMT

Have you tried resetting per these instructions here? How do I reset Arlo Baby to factory default settings?

Re: Arlo Baby - can't install it solid Amber LED

bmpete — Sat, 06 Nov 2021 16:38:45 GMT

Yes, see above - have followed all of these procedures. My hardware is faulty. I need a replacement. I need Support assistance but cannot reach anyone.

Re: Arlo Baby - can't install it solid Amber LED

ShayneS — Mon, 08 Nov 2021 19:46:52 GMT

Hi @bmpet

You can find more information regarding the hardware warranty here: Limited Hardware Warranty

Re: Arlo Baby - can't install it solid Amber LED

bmpete — Sat, 13 Nov 2021 05:01:09 GMT

It’s now Nov. 12th and I still have no resolution to this issue and a functionless device.

Re: Arlo Baby - can't install it solid Amber LED

StephenB — Sat, 13 Nov 2021 11:51:20 GMT

@bmpete wrote:
It’s now Nov. 12th and I still have no resolution to this issue and a functionless device.

Did you ever reach support?