topic Re: Arlo disconnecting in Arlo Baby

Arlo disconnecting from WiFi and turns off video. Checked WiFi and have great signal.

Kdwells — Wed, 01 Sep 2021 16:20:30 GMT

We have had the Arlo for 2 months and continue to experience connection issues where the Arlo disconnects from the WiFi and turns off our video. We have had our WiFi checked and increased, great signal. I see people have had issues in the past with this. Please help, I need to keep an eye on my newborn.

Re: Arlo disconnecting

JessicaP — Wed, 01 Sep 2021 16:20:02 GMT

Hi Kdwells,

Have you tried power cycling your Arlo Baby to see if that helps? Read here to learn how to power cycle: How do I power cycle my Arlo Baby camera?

Re: Arlo disconnecting

Kdwells — Thu, 02 Sep 2021 12:19:26 GMT

I did that once yesterday per your suggestion and it still disconnected several times throughout the day and night. This is very frustrating as an Arlo user.

Re: Arlo disconnecting

JessicaP — Thu, 02 Sep 2021 17:32:16 GMT

Have you tried reinstalling the Arlo app and rebooting your phone device? Does this also happen on cellular data?

Re: Arlo disconnecting

Kdwells — Sat, 04 Sep 2021 13:12:47 GMT

I have power cycled twice, deleted and redownloaded the app, it happens on my phone and my husbands phone, also happens on cellular data. It is continuously disconnecting. Did about 4 times overnight and still disconnecting this morning.

Re: Arlo disconnecting

JessicaP — Tue, 07 Sep 2021 15:26:21 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.