topic Re: Urgent: can’t connect Arlo Baby to wifi in Arlo Baby

Urgent: can’t connect Arlo Baby to wifi

mabermo — Mon, 26 Jul 2021 00:18:54 GMT

All of a sudden today the option to change the wifi connection for my Arlo Baby’s. When I go to “Device Settings” the only thing there is “Device Info” there’s no option for “Wifi Settings” anymore.

Re: Urgent: can’t connect Arlo Baby to wifi

jguerdat — Mon, 26 Jul 2021 13:08:32 GMT

Note the "Your camera appears to be offline" message - that's why. Have you power cycled the Baby? What indication does it give you? Rebooting your router may also help as can rebooting the phone and reinstalling the app.

Re: Urgent: can’t connect Arlo Baby to wifi

mabermo — Mon, 26 Jul 2021 13:12:22 GMT

Anytime the Arlo Baby is moved somewhere and is not connected to the network it will be “offline”. I’ve done this process more times than I can count and I’ve never experienced this. I think something changed in the iOS app. I was finally able to successfully change the network by using the web interface.

Re: Urgent: can’t connect Arlo Baby to wifi

viktorssonm — Tue, 27 Jul 2021 17:13:44 GMT

I have the same problem, have been using this camera for years. Changing location and wifi a couple of times every month. Now it's not possible, the option to change network in offline mode is gone. This is a severe BUG for me, would it be possible to revert back to the old app? Now i have to completely reset the camera every time I change wifi.

Re: Urgent: can’t connect Arlo Baby to wifi

mabermo — Tue, 27 Jul 2021 17:44:42 GMT

I don’t know if you saw my update above, but if you have a laptop you can use that and the web interface to update it like you used to be able to within the app.

Re: Urgent: can’t connect Arlo Baby to wifi

viktorssonm — Tue, 27 Jul 2021 17:46:28 GMT

Thanks for that! 🙂

But I would really like to be able to do it from the app again. I hope someone from the Arlo team could look into this.

Re: Urgent: can’t connect Arlo Baby to wifi

ShayneS — Sat, 31 Jul 2021 00:14:54 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Urgent: can’t connect Arlo Baby to wifi

tesardaniel88 — Sat, 31 Jul 2021 08:19:53 GMT

We have the same problem, also the iOS app.

Re: Urgent: can’t connect Arlo Baby to wifi

CollinM — Wed, 04 Aug 2021 15:02:58 GMT

Also the same problem here. I can only connect through the web app, in the Arlo app it doesn’t work. Would be great if it can be fixed.

Re: Urgent: can’t connect Arlo Baby to wifi

FasnMas — Sat, 21 Aug 2021 14:49:12 GMT

Having the exact same problem - seems to be a bug with the new iOS app update. In 3 years of owning our Arlo baby (and almost monthly changes of wifi to visit grandparents, uncles, aunties, holidays), we’ve never had an issue until this week.

Re: Urgent: can’t connect Arlo Baby to wifi

jake158693 — Sun, 22 Aug 2021 06:54:42 GMT

For the past month the app does not work. I’ve tried restarting, syncing and even removing the device and trying to add it back on and that doesn’t even work (it doesn’t even pick up the device anymore - let alone show up on my app). Spoke to reps who tried helping over the past month and keeps coming back. This needs to be fixed ASAP as I’m already looking into a new security system after owning the base hub + 4 Arlo cameras

Re: Urgent: can’t connect Arlo Baby to wifi

ShayneS — Mon, 23 Aug 2021 19:01:59 GMT

Do you have the latest version of the Arlo mobile app version 3.5.1 installed?

Re: Urgent: can’t connect Arlo Baby to wifi

CollinM — Mon, 23 Aug 2021 21:06:37 GMT

Yes, that is correct.

Re: Urgent: can’t connect Arlo Baby to wifi

mabermo — Mon, 23 Aug 2021 22:05:32 GMT

Yes, my app is v 3.5.1

Re: Urgent: can’t connect Arlo Baby to wifi

FasnMas — Tue, 24 Aug 2021 16:01:54 GMT

Correct, v 3.5.1

Re: Urgent: can’t connect Arlo Baby to wifi

Tushey — Sat, 28 Aug 2021 21:20:43 GMT

When is this going to be fixed? It is quiet ridiculous you NetGear would allow such a critical feature to be broken. You have almost made all of our devices useless. This camera is meant to be a stand alone system, if you cannot change the wifi what is the point? This must be escalated ASAP!

Re: Urgent: can’t connect Arlo Baby to wifi

viktorssonm — Sun, 29 Aug 2021 15:27:52 GMT

I totally agree. I understand this kind of bug can appear. But the total lack of interest in fixing it for such long time is not acceptable.

Re: Urgent: can’t connect Arlo Baby to wifi

mabermo — Sun, 29 Aug 2021 16:39:56 GMT

I could not agree more with the other sentiments… this is a critical bug, and if we don’t get info that shows it’s being treated as such I will be wholeheartedly recommend people don’t buy these baby monitors to all my family and friends! I will repeat for others, this functionality does still exist in the webapp, so go to my.Arlo.com, if you’re on an iPhone in the top left click the aA and click “Request Desktop Version” and you can do what you need… BUT it is a huge pain and this needs to be fixed!!!!

Re: Urgent: can’t connect Arlo Baby to wifi

Jaymis — Mon, 30 Aug 2021 06:33:34 GMT

This is still an issue. On the current version of the iOS app (3.5.1 (2995) - Released 30 Jul 2021) the "Connected To" option to manage and change wifi has disappeared.

All that shows under the camera name is "Your Arlo device appears offline", "Device Info" and then "Remove Device".

Screenshot of "Device Settings" page.

The only way I can change networks is to log in on a browser, and go through the 2 factor authentication etc. Not a great process when there's a tired, angry baby to deal with as well.

Re: Urgent: can’t connect Arlo Baby to wifi

ShayneS — Mon, 30 Aug 2021 18:15:03 GMT

This issue has been identified and a fix will be coming soon.