topic Re: Arlo Baby Has Completely Unreliable Connection in Arlo Baby

Arlo Baby Has Completely Unreliable Connection

DJ-414 — Tue, 27 Jul 2021 02:33:16 GMT

Arlo Baby, Firmware 1.10.0.0_923_488774b.

Device is literally one room over from a Netgear R6330 wireless router, almost line-of-sight. App CONSTANTLY reports the device as "Connecting..." but doesn't actually show a video stream (even though notification are coming through).

Resyncing and restarting has little to no effect, and that only temporarily.

This is criminally bad performance for a device being marketed as a "Baby Monitor."

Re: Arlo Baby Has Completely Unreliable Connection

ShayneS — Wed, 28 Jul 2021 18:50:24 GMT

When did this issue first occur? Does the same issue happen over the web portal?

Re: Arlo Baby Has Completely Unreliable Connection

DJ-414 — Thu, 29 Jul 2021 05:55:38 GMT

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Re: Arlo Baby Has Completely Unreliable Connection

ShayneS — Thu, 29 Jul 2021 17:18:17 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support