topic Failure response on 2F authentication in Arlo Baby

Failure response on 2F authentication

Demo80 — Thu, 15 Jul 2021 21:16:43 GMT

Receiving a failure response when I try to use the two factor authentication to accept an invitation to access Arlo baby camera

Re: Failure response on 2F authentication

ShayneS — Fri, 16 Jul 2021 18:04:26 GMT

Do you have a screenshot of this error message?

Re: Failure response on 2F authentication

Demo80 — Fri, 16 Jul 2021 21:12:35 GMT

Please see attached

Re: Failure response on 2F authentication

ShayneS — Fri, 16 Jul 2021 22:15:08 GMT

You are just trying to log in to your app correct, but receive this error when using two factor authentication?

Re: Failure response on 2F authentication

Demo80 — Fri, 16 Jul 2021 22:20:29 GMT

I received this error message when my wife invited me to access the baby arlo camera she set up. I then tried changing my password to log in to the app thinking that might solve the issue but also received similar message

Re: Failure response on 2F authentication

ShayneS — Sat, 17 Jul 2021 00:14:06 GMT

Does to let you log in on the web?

Re: Failure response on 2F authentication

Demo80 — Sat, 17 Jul 2021 05:14:51 GMT

No it’s the same error message when I try on the web too

Re: Failure response on 2F authentication

ShayneS — Mon, 19 Jul 2021 19:17:46 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support