topic Arlo Baby direct connect in Arlo Baby

Arlo Baby direct connect

Mel25 — Tue, 15 Jun 2021 17:01:34 GMT

This is the second arlo monitor that I’ve had in 3 years that just suddenly stops working. It hasn’t been able to do DECT via the app despite multiple resets/boots for a few weeks and no will not even connect to the Apple HomeKit. So disappointed especially with the price tag for the monitor. I also have just recently purchased the ultra 4K so hope this is not like the arlo baby.

Re: Arlo Baby direct connect

ShayneS — Tue, 15 Jun 2021 17:02:56 GMT

Hi @Mel25

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo Baby direct connect

Mel25 — Tue, 15 Jun 2021 19:33:46 GMT

Hi

I have tried this and every time I try and submit a case I get a message stating something went wrong contact support. Even your web address doesn’t work properly!!

Re: Arlo Baby direct connect

ShayneS — Wed, 16 Jun 2021 22:55:31 GMT

@Mel25

Which web browser are you using? Have you tried clearing your cache or tried a different browser?

Re: Arlo Baby direct connect

Mel25 — Sun, 20 Jun 2021 07:38:36 GMT

No it hasn’t helped and no one is getting back to me despite multiple requests. Very poor customer support

Re: Arlo Baby direct connect

ShayneS — Mon, 21 Jun 2021 15:58:14 GMT

HI @Mel25

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference here: 42546545