topic Re: ABC 1000 stuck in camera booting in Arlo Baby

ABC 1000 stuck in camera booting

kirstie_mienie — Wed, 02 Jun 2021 09:20:48 GMT

Please help,
This is the second arlo baby we have bought.
The first had mini USB problems and wouldn’t charge- it was replaced.
The second Arlo baby we bought has just turned up as a DUD, it is stuck in camera booting “solid amber” since Powered up. Reading many articles states that it is faulty and needs to be replaced. Have seemed Arlo support and NO reply. Anyone out there that can help, would be much appreciated.

Re: ABC 1000 stuck in camera booting

seskebeske — Wed, 02 Jun 2021 09:55:51 GMT

Same issue here! Can't get past discovery and red amber.

Re: ABC 1000 stuck in camera booting

ShayneS — Thu, 03 Jun 2021 18:27:42 GMT

HI @kirstie_mienie

I see customer support has replied to you yesterday evening, please review your case for the latest information.

Re: ABC 1000 stuck in camera booting

ShayneS — Thu, 03 Jun 2021 18:30:14 GMT

Hi @seskebeske

Please try to reboot your baby camera. If that does not help you can perform a factory reset. You can find more info here: How do I reset Arlo Baby to factory default settings?

Please feel free to reach out to the customer support team for further assistance Arlo Tech Support

Re: ABC 1000 stuck in camera booting

seskebeske — Sat, 14 Aug 2021 20:15:35 GMT

Thank you. As everyone else with this issue, I've factory reset to no avail. Stuck with solid amber no matter how long I sync or reset. I've drained the battery, unplugged, reconnected, everything and it's "frozen". Tech said that it's a goner. I don't understand how this can happen and have absolutely no way to fix it. Says it's out of warranty too so now just an expensive paper weight.