topic Re: Arlo baby app randomly closing overnight in Arlo Baby

Arlo baby app randomly closing overnight

Alexsletters — Mon, 24 May 2021 02:09:01 GMT

I have the arlo app that I use on a iPhone SE, that I have open all night to hear my baby when he cries. Up until about 6 weeks ago this worked fine, but now every night the app regularly just closes so that i don’t hear my son when he cries. When I go to open the app again it connects again no problem. It is not a Wi-Fi problem as Wi-Fi signal is fine on all other devices in the location is an using it. It is not a device problem as the same thing happens when I use my iphonex. I have reset the arlo, I have removed the arlo baby from the app, deleted and reinstalled, ensured all devices have the latest update and reset my router. It is very frustrating and if I can not get a monitor that consistently stays on over night I will have to change.

Re: Arlo baby app randomly closing overnight

TomMac — Mon, 24 May 2021 02:27:28 GMT

Wasn’t the iOS software updated about that time?

what iOS version? 14.5 came out 26 April … maybe iOS change causing issue

Re: Arlo baby app randomly closing overnight

Alexsletters — Mon, 24 May 2021 10:43:46 GMT

Yes, the iOS update was around the time it started. Anyone got any fixes for it? Or know when the next iOS update is coming out that will hopefully righten the problem?

Re: Arlo baby app randomly closing overnight

ShayneS — Wed, 26 May 2021 16:14:58 GMT

Hi @Alexsletters

Can you please install the latest version of iOS (14.6) and test again?

Thank you

Re: Arlo baby app randomly closing overnight

Alexsletters — Thu, 27 May 2021 21:27:08 GMT

Updating to the latest version of IOS did not help this problem…

Re: Arlo baby app randomly closing overnight

ShayneS — Thu, 27 May 2021 23:34:42 GMT

Is the Arlo app crashing or is the local live stream ending?

Re: Arlo baby app randomly closing overnight

Alexsletters — Fri, 28 May 2021 02:12:43 GMT

I am not sure- when I press the Home Screen of the phone, arlo app reopens and connects automatically, so maybe the live stream? Any idea on what I can do to stop this? I used to be able to just have the app open all night and it would keep on streaming?

Re: Arlo baby app randomly closing overnight

ShayneS — Fri, 28 May 2021 16:28:45 GMT

Does the local live stream (Home) icon appear in the top left corner when you initiate the live stream? Do you happen to be using.a mesh wifi system?

Re: Arlo baby app randomly closing overnight

Alexsletters — Fri, 28 May 2021 20:44:46 GMT

Yes, the red live stream icon is there. No, not a mesh system, just a regular router

Re: Arlo baby app randomly closing overnight

ShayneS — Mon, 07 Jun 2021 17:27:46 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support