topic Re: Receiving motion alerts despite setting disabled in Arlo Baby

Receiving motion alerts despite setting disabled

VTF — Tue, 26 Jan 2021 17:40:11 GMT

I have disabled all motion alerts on my Arlo baby but I am still getting a notification and recording for every motion that it detects. While I can disable notifications completely via iPhone Settings, I don't want these notifications and recordings to show on my account in Arlo. Is this a bug? Anyone else experiencing this?

Re: Receiving motion alerts despite setting disabled

JessicaP — Wed, 27 Jan 2021 17:24:18 GMT

Hi VTF,

If you're using custom modes for your Arlo Baby, try to make sure that you have your motion notifications turned off that way. You can also put your camera to Disarmed mode to have the alerts and recordings turned off. You can also read here to learn how to disable notifications: How do I enable or disable email and push notifications for Arlo Baby?

Re: Receiving motion alerts despite setting disabled

VTF — Wed, 27 Jan 2021 17:32:21 GMT

Hi Jessica,

I appreciate the response! I actually disabled all alert settings and I still get motion and audio notifications throughout the day. Please see the screenshot.

Re: Receiving motion alerts despite setting disabled

JessicaP — Wed, 27 Jan 2021 22:15:20 GMT

Thanks for the screenshot. Have you tried changing your camera to Disarmed mode?

Re: Receiving motion alerts despite setting disabled

VTF — Wed, 27 Jan 2021 22:44:11 GMT

Yes, I have the camera set to Disarmed mode but I am still getting motion notifications and recordings.

Re: Receiving motion alerts despite setting disabled

JessicaP — Thu, 28 Jan 2021 15:14:45 GMT

Let me reach out to you via private message to gather some information from you.

Re: Receiving motion alerts despite setting disabled

RicardoA — Wed, 05 May 2021 15:44:22 GMT

Was this resolved? I am having the same issue now. Motion and sound detection is disabled and I keep getting notifications on both!

Re: Receiving motion alerts despite setting disabled

JessicaP — Thu, 06 May 2021 14:28:22 GMT

Hi RicardoA,

Have you tried the troubleshooting steps that were given above?

Re: Receiving motion alerts despite setting disabled

Moosecapable — Mon, 10 May 2021 12:05:22 GMT

I’m seeing this same issue. I can disarm the device but that turns off all alerts. I want to receive audio alerts but not motion alerts. This was working up until a couple of days ago.

Re: Receiving motion alerts despite setting disabled

JessicaP — Mon, 10 May 2021 17:27:39 GMT

Hi Moosecapable,

Try power cycling your Arlo Baby to see if that helps. You can read here to learn how to power cycle: How do I power cycle my Arlo Baby camera?