topic Re: Arlo Baby Not Responding in Arlo Baby

Arlo Baby Not Responding. Tried resetting but only shows amber light flashing.

Scotte2010 — Mon, 29 Mar 2021 18:05:36 GMT

For the life of me I cannot locate my Arlo baby when trying to connect. It worked fine for months then one night just disconnected and we haven’t been able to get it back on since. Resetting via reset button does nothing.
Amber light flashes, but then goes off and the White Back light comes on. This happens on loop.
When connecting I hear the chime when doing it by QR Code but then it can’t locate the camera. Can’t locate on Apple home either. Any ideas before it goes in the bin?

Re: Arlo Baby Not Responding

TomMac — Sun, 28 Mar 2021 14:22:39 GMT

Make sure you hold the reset for about 10 secs.... till the front LED flashes amber

Also don't forget to turn off battery switch under feet for a few secs after unpowering

Re: Arlo Baby Not Responding

Scotte2010 — Sun, 28 Mar 2021 16:51:10 GMT

Appreciate your response but I’ve held the reset button for 10 seconds on multiple times and yesterday was the first time the Arlo was powered up in about 8 weeks.

Re: Arlo Baby Not Responding

TomMac — Sun, 28 Mar 2021 21:17:07 GMT

But did the front LED flash amber on reset ??

Re: Arlo Baby Not Responding

Scotte2010 — Sun, 28 Mar 2021 21:56:43 GMT

No, nothing happened. The process continues amber light then back white light.

Re: Arlo Baby Not Responding

TomMac — Mon, 29 Mar 2021 02:21:20 GMT

During a reset of holding down button for 10 secs or more, the front led will flash amber... if it doesn’t, then it hasn’t reset.

From what you described, it may be a hardware issue

Re: Arlo Baby Not Responding

Scotte2010 — Mon, 29 Mar 2021 07:58:18 GMT

Yeah, holding down reset does nothing. Any advice on what to do if it is hardware related? The camera is less than 12 months old.

Re: Arlo Baby Not Responding

TomMac — Mon, 29 Mar 2021 12:10:47 GMT

There is a 1 year warranty on Arlo products TMK...

contact support for a warranty issue here : https://www.arlo.com/en-us/support/contact.aspx

( under open a case )