topic Re: Arlo Baby Solid Amber in Arlo Baby

Arlo Baby Solid Amber

arpasquill — Wed, 30 Dec 2020 11:35:10 GMT

Like others, our Arlo Baby is constantly showing an Amber light and emitting a faint buzz when you put your ear up to it.

We have tried everything, power cycles, running the battery down etc all to no avail.

I have been in touch with support who told me to do everything that I had already done - they then admitted that it seems to be a hardware fault but offered me no solution other than apologies that I'd have to potentially cough up another $300 for a new camera.

I would love to know if anyone has had any positive news or solutions to this (what seems to be) common issue.

Re: Arlo Baby Solid Amber

Streak2 — Thu, 31 Dec 2020 01:30:35 GMT

I have two of them and they are working fine.

Have you tried a full reset and re-install?

The little reset hole is under the rubber next to the sync button.

https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings

Re: Arlo Baby Solid Amber

arpasquill — Thu, 31 Dec 2020 01:42:27 GMT

Yes I have tried numerous times. As mentioned, Arlo have told me that it’s a hardware failure. I will be talking to the store where I brought the unit tomorrow to see what they think.

It seems that a lot of people have just been given the standard reply of ‘try a hard reset’ and then a general ‘oh well’ once informed that this has been attempted.

For a $300 monitor I would have thought that they would have perhaps cared more.

Re: Arlo Baby Solid Amber

Nels84 — Thu, 21 Jan 2021 05:30:06 GMT

Hi there,
I’ve got the same problem. Solid amber light. I’ve tried everything possible.
Was there any positive solution or do I also need to come to terms this is a hardware problem??
Thanks

Re: Arlo Baby Solid Amber

ShayneS — Thu, 21 Jan 2021 16:43:27 GMT

Hi @Nels84

If you haven't already, you can try to reboot the baby camera and perform a factory reset. You can find instructions on how to perform this here: Arlo baby factory reset

Re: Arlo Baby Solid Amber

Nels84 — Thu, 21 Jan 2021 22:56:04 GMT

Thanks for the reply but is there any other advice then the generic ‘try the factory reset’ option. Of course I’ve tried that. I’ve got a 6 month old baby with a faulty Arlo baby camera. Can I please send the camera to your tech department for inspection?? Surely a possible hardware fault can be determined by NetGear?

Re: Arlo Baby Solid Amber

arpasquill — Fri, 22 Jan 2021 09:26:14 GMT

Absolutely! If they even read the posts they'd see that we've tried everything. I'm sick of companies giving these generic responses. By their own admission it's a hardware fault, in that case they should be doing something about it.

A year or so ago there was a huge issue with the cameras not connecting to any network and we had to wait and wait for any meaningful response from Arlo. I should have jumped ship but thought - why should I? - if I've spent $300 on a product.

Come on Arlo, stop reading off the pre-approved forum script that you've been given and do something for your customers.

Re: Arlo Baby Solid Amber

ShayneS — Fri, 22 Jan 2021 17:30:15 GMT

Hi @Nels84

Please contact the Support Team regarding your baby camera. You will find several options for contacting support in the provided link. Arlo Tech Support