topic Re: Token Reset please! in Arlo Baby

Token Reset please!

brianosaurus69 — Tue, 15 Dec 2020 20:41:37 GMT

I had to reset my HomeKit and I'm trying to add the Arlo Baby back to it, but the app just hangs after selecting my home, and pressing "continue". I've read about token resets being the way to fix this.

Can someone reset my token?

Thanks

Re: Token Reset please!

ShayneS — Tue, 15 Dec 2020 21:25:22 GMT

Hi @brianosaurus69

I have reset your token, please try again and let me know how it goes.

Thank you

Re: Token Reset please!

brianosaurus69 — Tue, 15 Dec 2020 21:49:26 GMT

Seems to have fixed it! Thanks!

Re: Token Reset please!

ShayneS — Tue, 15 Dec 2020 22:34:22 GMT

Awesome!

Re: Token Reset please!

nunnun — Tue, 29 Dec 2020 12:51:32 GMT

Can you please reset my token as well? (It keeps discovering even after the factory reset)

Re: Token Reset please!

ShayneS — Tue, 29 Dec 2020 18:26:31 GMT

Hi @nunnun

I have reset your token, please reboot your device and try again.

Re: Token Reset please!

DS87 — Fri, 01 Jan 2021 16:36:17 GMT

Can you reset my token too please?

Re: Token Reset please!

SRaga — Sun, 03 Jan 2021 15:24:26 GMT

I Have the same issue while connecting with Apple HomeKit.

Why don’t you put a token reset button in the guided procedure?

Thanks

Re: Token Reset please!

ShayneS — Mon, 04 Jan 2021 16:22:25 GMT

Hi @DS87

I have reset your token, please reboot your base station and try again.

Re: Token Reset please!

Boarlo — Fri, 08 Jan 2021 06:28:04 GMT

Can you reset my token as well? I’m stuck on the “discovering your device” screen when trying to add to HomeKit. Thanks!

Unable to connect to Homekit

Boarlo — Fri, 08 Jan 2021 06:37:01 GMT

Can you reset my token? I’m stuck on the “discovering your device” screen when trying to add to HomeKit. Thanks!

Re: Token Reset please!

ShayneS — Tue, 12 Jan 2021 16:55:24 GMT

HI @Boarlo

I have reset your token, please reboot your base station and try again.

Re: Token Reset please!

Sascha_germany — Sun, 10 Jan 2021 13:02:25 GMT

Hi Arlo-Team, can you send me a reset token, please? I cant add my base station to apple home kit. Thanks in advanc!

Re: Token Reset please!

flaquete — Mon, 11 Jan 2021 04:09:22 GMT

I added 3 cameras but they don’t appear in HomeKit.

Re: Token Reset please!

jdg710 — Mon, 11 Jan 2021 15:02:41 GMT

I need my HomeKit token reset too please! TIA.

Re: Token Reset please!

ShayneS — Tue, 12 Jan 2021 18:58:08 GMT

I have reset your tokens, please reboot your base station and try again.

Re: Token Reset please!

Jbarse — Tue, 12 Jan 2021 19:12:01 GMT

Can you please reset my token as well? Thanks

Re: Token Reset please!

ShayneS — Tue, 12 Jan 2021 23:54:30 GMT

Hi @Jbarse

I have reset your token, please reboot your base station and try again.

Re: Token Reset please!

Sascha_germany — Wed, 13 Jan 2021 20:46:48 GMT

Can you please reset my token as well?

Re: Token Reset please!

ShayneS — Wed, 13 Jan 2021 23:42:36 GMT

Hi @Sascha_germany

I have reset your token, please reboot your base station and try again.