topic Re: Arlo Baby live view music and temperature missing. Tried closing out the Arlo screen. in Arlo Baby

Arlo Baby live view music and temperature missing. Tried closing out the Arlo screen.

Jmewick12 — Mon, 24 Aug 2020 20:31:23 GMT

My Arlo Baby has been acting weird ever since the latest update. It takes longer to connect and show a visual. When the screen does come up, the music and temperature are missing. I have closed out the Arlo screen and tried again - nothing changes. It ‘sporadically’ reappears and I have no clue why. Does anyone have any clue why this is happening. It has taken me up to 15 minutes to finally get the music on after countless restarts and failed attempts. Also, is there any way around the two-step activation. I know it goes into affect in September and I’d rather not use the function. Any help is appreciated. Thank you!

Re: Arlo Baby screen missing functions

JessicaP — Mon, 24 Aug 2020 20:30:55 GMT

Hi Jmewick12,

Have you tried reinstalling the Arlo app and/or rebooting your phone device to see if that helps?

Re: Arlo Baby live view music and temperature missing. Tried closing out the Arlo screen.

bychance — Tue, 08 Sep 2020 03:26:29 GMT

Same issue here, the kindle fire app works ok, but two iPhones have this issue, both icons are missing.

Re: Arlo Baby live view music and temperature missing. Tried closing out the Arlo screen.

JessicaP — Tue, 08 Sep 2020 15:37:21 GMT

Hi bychance,

Have you tried reinstalling the Arlo app and rebooting your iPhone as mentioned above?

Re: Arlo Baby live view music and temperature missing. Tried closing out the Arlo screen.

Cjfreyja — Mon, 14 Dec 2020 17:48:08 GMT

I'm having the same issue on my Samsung phone. I have Uninstaller and reinstalled the app. But the issue remains.

Re: Arlo Baby live view music and temperature missing. Tried closing out the Arlo screen.

JessicaP — Tue, 15 Dec 2020 00:03:42 GMT

Hi Cjfreyja,

What Android version are you running? And what Arlo app version are you running? Can you show a screenshot where you don't see the music and temperature? And does this happen on both WiFi and/or cellular data?

Re: Arlo Baby live view music and temperature missing. Tried closing out the Arlo screen.

Cjfreyja — Tue, 15 Dec 2020 14:17:47 GMT

Attached is a screenshot. The buttons on the picture are grayed out and not operational. Also, the third icon on the bottom is missing. The issue began a out 2 weeks ago.
I'm using Arlo version 2.22.5_28260. I have a Galaxy S9 phone. Currently updated to Android version 10 on TMobile. My husband has the identical phone, operating system, and arlo updates and he is NOT having this issue. Also, I tried logging in from my computer and was able to access Arlo on Google Chrome with full function of all the buttons yesterday.

Re: Arlo Baby live view music and temperature missing. Tried closing out the Arlo screen.

JessicaP — Tue, 15 Dec 2020 18:41:23 GMT

Is this happening on both WiFi and/or cellular data? Have you also tried rebooting your Galaxy S9 to see if that helps?

Re: Arlo Baby live view music and temperature missing. Tried closing out the Arlo screen.

Cjfreyja — Tue, 15 Dec 2020 18:49:05 GMT

Yes it happens on both wifi and cell data. I have rebooted numerous times and it has not helped.

Re: Arlo Baby live view music and temperature missing. Tried closing out the Arlo screen.

JessicaP — Tue, 15 Dec 2020 23:53:52 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.