topic Arlo Baby Connection Issues in Arlo Baby

Arlo Baby Connection Issues

PamelaG — Mon, 16 Nov 2020 17:19:47 GMT

Hi! I have the Arlo Baby and have issues with it connecting on the app. Every time I load up the app the screen shows the temp/humidity settings and I can access all the camera setting but the video won’t show. It just says connecting. Please help! Resetting the camera doesn’t help, it just keeps happening.....

Re: Arlo Baby Connection Issues

ShayneS — Mon, 16 Nov 2020 17:19:24 GMT

Hi @PamelaG

Which version of the Arlo app are you using as well as the OS version on your phone?

Re: Arlo Baby Connection Issues

PamelaG — Sat, 21 Nov 2020 08:48:17 GMT

All devices have the latest versions running on them of the app and IOS

Re: Arlo Baby Connection Issues

ShayneS — Mon, 23 Nov 2020 16:27:30 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support